Senior Director of Operations

About Stuf

Stuf is a next-generation self-storage startup delivering modern, tech-enabled storage solutions closer to consumers and businesses. We are proud to be the home away from home for people's stuff. Traditional options are out of the way and inconvenient, so we’re building a hyperlocal storage network by monetizing basements, garages, and other underutilized spaces in your neighborhood. We take a hospitality-driven approach to delivering a best-in-class storage experience powered by technology. 

Today, our network spans San Francisco, New York, Los Angeles, Atlanta, DC, Seattle, and Boston. We have big plans to accelerate our growth and expand our network over the next few years. 

Stuf was recognized by Fast Company as a Most Innovative Company for 2022. We have raised venture funding from Altos Ventures, Allegion Ventures, Wilshire Lane Capital and Harlem Capital, and our founder was named to Inc.'s 2022 Female Founders 100 List. We dream big, communicate openly, show up for our teammates, and do whatever it takes to get it done.

About the role

Operations is core to running a successful business, particularly one rooted in real estate. You share our passion for reinventing consumer experiences in the “built” world, and your work will redefine the self-storage industry for years to come. 

As part of the leadership team, you will have a rare opportunity to build and define the business from its early days. You will determine portfolio strategy, identify growth areas, develop operational standards and processes, and execute an ambitious growth plan. In this role, you will own our P&L and manage the day-to-day business with an eye for the future. 

We are looking for an experienced and effective people manager who helps their people do what others say can’t be done. As Senior Director of Ops, you will establish the operational backbone of the business and steer towards the future, allowing the company to grow and expand across geographies and product lines. 

The ideal candidate moves nimbly and thrives in a fast-paced environment, from rolling up their sleeves to launch a new location to 5 year strategy and planning. She / he / they cares about the details but sees the bigger picture and can drive a team to deliver high quality work quickly.

This role can be in New York City or Los Angeles and will report to the CEO. Join us today!

Requirements

• Own Our Metrics: Oversee day-to-day operations of the business to achieve ambitious growth targets and own a P&L
• Drive Expansion: Partner with marketing, sales, and pricing strategy to ramp new locations and optimize revenue within our existing portfolio 
• Delight Our Customers: Develop a customer-centric operations culture and performance tracking system to provide an excellent landlord and member experience
• Build and run a Tight Ship: Oversee construction project management and facility operations to simultaneously ensure seamless access and security for our members and a consistent, low-no touch experience for our landlord partners
• Build to Scale: Set up scalable processes, operating standards, and technology solutions that power our business
• Be Data Driven: Collect and analyze performance data to draw insights and drive decision-making across the organization to improve the portfolio performance
• Inform Product Direction: Partner with our product and engineering teams to chart and deliver on our product roadmap
• Build Strong Teams: Hire, train, manage and motivate a team across to support smooth operations for members and landlords
• Roll up your Sleeves: Take on roles we haven’t hired yet

• Be a Cultural Champion: Create a fun, authentic, and dynamic company culture

Requirements

• Progressive responsibilities in startup operations, consulting, people management, and/or finance (with at least 3-5+ years at a director level or above)
• Experience managing a business with a physical or retail footprint and owning a P&L
• Team management experience with multiple direct reports
• Willingness to travel when needed (approximately  20-30% of the time)

Amazing if you have it!

• Scaling a startup from early to late stage
• Experience in startups and/or proptech
• Experience with consumer-facing real estate businesses (i.e. self-storage, coworking, coliving, hotels, etc.)

Benefits

In addition to our incredible and experienced team, there are many other reasons to come work with us.

• $130,000 - 170,000 annual base salary director or VP compensation ultimately dependent on the depth and relevance of prior experience 
• Discretionary annual bonus tied to individual and company performance
• Employee stock option plan
• Unlimited PTO
• Medical, dental and vision insurance (company covers 99% of health insurance costs)
• FSA
• Commuter benefits
• Free membership to One Medical (on demand primary care)
• Teladoc (virtual health)
• Talkspace (online mental health therapy)
• Kindbody (gynecology and family-building care)
• 401(k) - no matching