Senior Solutions Consultant

Job Title: Senior Solutions Consultant  

Job Location: Remote 

About us: 

Softheon is a dynamic and forward-thinking Software as a Service (SaaS) organization that is dedicated to ensuring affordable, accessible, and plentiful healthcare for every American. We are a pioneering force in the healthcare technology industry, driven by our mission to empower individuals and organizations with innovative solutions that transform the healthcare landscape. Our commitment to improving healthcare access and delivery is unwavering, and we are looking for top-tier talent to join our journey and contribute to our vision. If you're seeking an environment where your contributions are impactful and deeply valued, don't just join a company with ambition. Align with a purpose backed by a committed company. 

What is CITIZ3N:  

CITIZ3N is a premier provider of integrated, modular platforms specifically tailored for government agencies overseeing Affordable Care Act (ACA) Marketplaces, Medicaid, Health & Human Services (HHS) and Government Health Benefits for Employees. The collaboration between CITIZ3N and SOFTHEON epitomizes a shared vision of promoting innovative solutions that enhance affordability, accessibility, and efficiency, thereby fostering healthier citizens.  

Our Company Culture: 

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals. 

At Softheon, Our Mission is powering growth to make healthcare more productive, intelligent, and successful. Our Vision is Making healthcare affordable, accessible, and plentiful for every American. 

About the role:  

The Senior Solutions Consultant proposes ways to improve CITIZ3N's efficiency by facilitating the strategic solution selling efforts that is essential to our continued growth and success. Using leadership skills, technical expertise, and detailed knowledge of the CITIZ3N/Softheon platform, the senior solutions consultant will partner with sales, leadership and account owners in initial opportunity discovery and qualification, presenting solutions and value proposition to prospects and clients. The Senior Solutions Consultant will partner with marketing on content development and campaign support, while teaming up with the product and client success teams on pre- and post-sale engagement to ensure the right resources are involved at the right time.  

Requirements

You will: 

• Evaluate data in conjunction with the Product Team to inform business decisions. 
• Manage solution maintenance and releases in demo and training environments. 

• Facilitate client releases and support Client Executives for all-client impacting issues. 
• Lead requirement gathering activities and requirement discovery sessions. 
• Collaborate with clients and internal teams to design and architect complex solutions that meet the specific needs and requirements of the healthcare industry, ensuring scalability, security, and performance. 
• Stay updated on competitor offerings, market trends, and industry innovations to maintain a competitive edge and provide strategic recommendations for product enhancements or new solution offerings. 
• Act as a subject matter expert in healthcare technology solutions, staying abreast of industry advancements, attending conferences or webinars, and actively participating in relevant industry forums or discussions. 
• Conduct in-depth requirement analysis, document functional and technical specifications, and ensure alignment between client needs and solution capabilities. 
• Develop and execute comprehensive test plans to validate the solution's functionality, performance, and adherence to requirements. 
• Identify and assess potential risks in solution implementation, and develop mitigation strategies to ensure project success and client satisfaction. 
• Collaborate closely with sales, product management, development, and client success teams to gather requirements, provide feedback, contribute to solution enhancements, and ensure a seamless customer experience. 

You have:  

• Bachelor’s degree in Computer Science, Engineering, Information Systems or a related field. 
• 5-7 years of experience required
• Experience with testing and gathering business requirements are required  
• Experience with releases and deployments are preferred  
• Any Azure or SAFe certification are a plus  
• Experience in the U.S. healthcare industry working with health plans and TPAs (Third-Party Administrators) as a service provider, software provider, or consultant (preferred). 
• Experience with Salesforce.com and understanding of best practices. 
• Proficiency in Microsoft Office and SharePoint, along with understanding of best practices. 
• Ability to learn quickly, adapt to change proactively, and think strategically. 
• Strong communication skills and the ability to influence and collaborate with others. 

• Results-driven, with a focus on schedule and quality. 
• Self-assured in dealing with others while maintaining a firm and direct approach. 
• Must work Eastern Time  
• Must be willing to travel %15  

Benefits

What we offer:  

Salary - $110,000 - $125,000  

Softheon offers every full-time employee a comprehensive benefits package including:  

Opportunity to work on cutting-edge cloud-based healthcare solutions;  

Work from your home company with a one-time home office stipend;  

Excellent benefits package that includes health, vision and dental coverage for you, your spouse and dependents;  

Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave;  

Accrue PTO monthly, based upon YOS; Discretionary at year 3 plus 9 additional holidays; 

Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities;  

An opportunity for you to be part of a team committed to improving healthcare access and affordability by leveraging innovative technology solutions;  

*Please note that candidates applying for this position, must currently reside within the United States.  

Join Softheon, and together, we'll shape the future of healthcare in America. 

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all. 

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare affordable, accessible, and abundant for all. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.  

Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.