Senior Technical Account Manager

We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries. 

At Rokt, we practice transparency in career paths and compensation. 

At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Senior Technical Account Manager

Compensation: $125,000-155,000 salary, employee equity plan grant & world class benefits.

The Senior Technical Account manager role is designed for someone who is passionate about digital media, and constantly strives to drive quantifiable performance marketing results for some of the biggest brands in the world. You’ll be responsible for setting clients up for success, managing best-in-class campaign launches, and taking a growth mindset to all campaigns across all Rokt products. In addition, you’ll be expected to work cross-functionally in search of solving client problems, streamlining processes, and building best practices within your team.

About the role:

• Become a Rokt Ads product expert and trusted consultant in service delivering campaign performance outcomes
• Manage, optimize, and monitor multiple campaigns to ensure campaigns are launching and delivering on schedule and according to client expectations, and are optimally set up to achieve client objectives
• Work hand-in-hand with Client Success, Business Development, and Analytics teams to help bring to life strategic initiatives within the Rokt platform, always with a sales/growth mindset 
• Collaborate with Product and Engineering teams to identify alpha/beta candidate opportunities within team’s book of business, and shepherd those launches from ideation all the way through execution
• Identify and document campaign best practices with the goal of enabling the broader Rokt GTM organization to achieve their clients objectives

Requirements

• 3-5+ years experience in similar roles in digital marketing, customer acquisition, or CRM/retention, at an agency or SaaS company (MarTech or AdTech businesses). Must have key account management experience
• Industry Experience: You'll already have a deep understanding of digital-specific metrics, with proven success optimizing marketing campaigns to results like: Cost Per Lead, Cost Per Acquisition, Cost Per Click, CPM, Return on Ad Spend, ROI, Open Rates/Bounce Rates, etc.
• Experience with Ad management platforms (e.g. CM, Adobe), 3rd party measurement providers/affiliate platforms (e.g. Impact Radius, Adjust, Branch) – analytics and data visualization tools (e.g. Tableau) are a plus
• Communication Skills: You keep others in the company informed and up to date on your priorities, current tasks and work completed. You are consistently looking for ways to improve yourself professionally and you encourage constructive criticism of your work.
• Creative problem solver - approaches all projects and tasks with a creative mindset in order to determine the appropriate solution
• Project Management: Ability to successfully manage multiple campaigns, strategies, and priorities in an organized and meticulous manner. Act as a liaison between multiple internal teams (Operations, Product, Marketing, Sales) to ensure successful setup and maintenance of accounts.
• Reacts well when placed under stressful conditions or pressure
• Experience or understanding of Financial Services preferred but not required.

Benefits

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Accelerate your career. We offer roadmaps to leadership and an annual $5000 training allowance
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your entire family!
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

If this sounds like a role you’d enjoy, apply here and you’ll hear from our recruiting team.