Solution Architect (NYC)

Grab your cape, become a SuperHyro!

Hyro, the #1 Adaptive Communications Platform, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust Hyro's plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions.

What Are We Looking For?

We are looking for a Solution Architect to join our growing team in NYC. As a Solutions Architect, you will be an integral part of a growing team of top professionals that drives next-generation conversational AI experiences. You will be a trusted advisor to our clients and be an essential part of their success by performing scoping meetings, making architectural recommendations for Hyro’s product, and managing deployments. As a passionate technologist and customer advocate, you will connect the dots between the technical solution and business value for the customer.

Responsibilities

• Immerse yourself in Conversational AI and Natural Language Understanding (NLU) technologies and innovations, and work closely with the R&D department to keep improving our state-of-the-art solution
• Manage deployments of Hyro’s conversational AI products
• Project confidence as a trusted advisor for customers as well as internal stakeholders such as Engineering, Product Management, Customer Success, Sales, and more
• Designing, modifying, and testing Hyro’s products on customer's environment and troubleshooting should we encounter issues

Requirements

• 3+ years experience as a Product Manager or Solution Architect of a technical product or other relevant customer-facing technical positions

• Experience in managing deployments, providing technical support, and troubleshooting
• BSc in Computer Science or equivalent; deep technical understanding
• Strong understanding of all aspects of the product and software development lifecycle, including product strategy, roadmap, and release
• Ability to make trade-offs between long-term vision & strategy and short-term needs
• Exceptional multi-tasker with great communication skills
• Be proactive in addressing and foreseeing issues that may come up during the deployment cycles
• Experience in a healthtech company - big advantage
• Experience with ML / AI / NLU technologies and products - big advantage

This is a hybrid role, with at least 3 days in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.

Offered rate of compensation (NY locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is $130,000 - $160,000 annually exempt. The range provided is for NY-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than NY may differ based on the cost of labor in that location.

Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability or sex