Staff, Technical Hardware Operations Program Manager

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped over a million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We’re looking for a Hardware Operations Program Manager to join our PMO team. 

Eastern Time Zone strongly preferred, but open to candidates in Pacific/Central/Mountain Time Zone.) Collaboration with our Finland and US teams are required for this position.

What you will do:

• Drive manufacturing readiness for NPI
• Provide onsite support at manufacturing sites during development and production ramp, and ensure all systems are ready for mass production. 
• Partner closely with Hardware Program Managers, Engineering and Supply Chain teams to hit deadlines and meet volume commitments
• Cultivate relationships with our Contract Manufacturers and various suppliers
• Ensure all factory-facing changes are documented and controlled with proper validation and signoffs
• Be an advocate for program excellence, keeping internal and external teams focused on what is necessary to deliver on time and in scope
• Ensure all operational KPIs are met
• Lead post-ramp validations for product and process changes
• Work closely with engineering and supply chain teams to qualify alternate sources on time
• Identify and manage improvements for cost and quality
• Risk Management:
• Manage risks between both CM and internal teams, partnering on mitigation and driving resolution
• Proactively address issues and obstacles that may impact program timelines
• Address conflict head on, actively working to overcome all adversity 
• Communication:
• Foster a collaborative and productive working environment with open communication to all stakeholders
• Provide regular program status updates to senior management
• Act as a liaison between technical and non-technical stakeholders
• Documentation and Reporting:
• Inform overall program schedule and dependencies to ensure manufacturing needs are taken into account
• Maintain comprehensive program documentation, utilising systems like Jira to keep everyone on track and moving in the same direction
• Own the preparation of program reports made public to each level of the company
• Drive efficiency through systems both internally and externally with our CMs and vendors

Requirements

 We would love to have you on our team if you have:

• 8-10+ years of experience with complex NPI line bring up across SMT, FATP and packout
• Ability to travel and be onsite at our contract manufacturing sites
• Experience establishing and hitting mass production readiness criteria
• Experience working with all engineering disciplines: Electrical, Mechanical, Industrial Design, Firmware, Manufacturing, Quality
• Post launch experience to sustain products over time.
• Great communication skills, both written and verbal
• A Drive for Results, willingness to learn and push the team to deliver on time and under budget
• A desire to learn new things and accept challenges
• Comfort speaking to all audiences and the ability to adapt complex challenges into tangible solutions

Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health and add to our benefits!

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave
• Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1 $174,856 - $198,700
• Region 2 $166,113 - $188,765
• Region 3 $157,370 - $178,830

A recruiter can determine your zones/tiers based on your US location.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.