Strategic Partner Manager (NYC)

Grab your cape, become a SuperHyro!

Hyro, the leading responsible conversational AI platform for healthcare, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust Hyro's plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions. 

What Are We Looking For?

We are seeking a highly motivated and experienced Strategic Partner Manager to join our rapidly growing team. In this role, you will report to the VP Partnerships at Hyro and will play a pivotal part in establishing and nurturing strategic partnerships that drive the growth and success of our company. The ideal candidate is a strategic thinker, is data and results driven, and excels in building and managing relationships with key partners.

Responsibilities

• Cultivate and maintain strong, collaborative relationships with key partners.
• Serve as the main point of contact for strategic partners, ensuring seamless communication and alignment on objectives.
• Manage partner pipeline to drive partner-contributed revenue.
• Tack and monitor data in Salesforce and provide projections on partner-contributed revenue. 
• Regularly assess and enhance the value proposition for partners to drive long-term engagement.
• Collaborate with cross-functional teams, including product, marketing, solutions, sales, and customer success to ensure successful execution of partnership initiatives.
• Work closely with internal stakeholders to integrate partner solutions and enhance the overall customer experience.
• Stay on top of industry trends, competitive landscape, and market dynamics within the digital health tech space.
• Establish KPIs for partners and regularly monitor and report on the performance against these metrics.
• Analyze data to derive actionable insights and optimize strategies per partner.
• Contribute to identifying and assessing potential strategic partners in the digital health ecosystem, including inbound requests.

Requirements

• Bachelor’s degree in related field OR in lieu of completed degree, must have at least 5 years of relevant work experience.
• Proven experience (2+ years) in strategic partnership management, and a successful track record of driving revenue via partners. 
• Strong understanding of digital health trends, technologies, and market dynamics.
• Excellent negotiation, communication, and presentation skills.
• Experience building Training, Enablement, and Go-To-Market programs for partners.
• Demonstrated ability to work collaboratively and cross-functionally in a fast-paced, entrepreneurial environment.
• Analytical mindset with the ability to translate data into strategic insights.
• Proactive problem-solving skills and a track record of achieving partnership goals.
• Be open to travel required (~15%)

This is a hybrid role, with at least 3 days in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.

Offered rate of compensation (NY locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is $100,000 - $170,000 annually exempt. The range provided is for NY-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than NY may differ based on the cost of labor in that location.

Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.