Technical Account Manager

About Enroute:

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and who you are as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

We are on the lookout for a Technical Account Manager to enhance our Technical Customer Operations team. This role is ideal for individuals passionate about engaging directly with leading global companies and who thrive in high-stakes positions where their technical expertise is crucial. As the primary technical liaison, you will tackle both internal and external queries and challenges, ensuring our integrated clients and end-users experience seamless service. Your day-to-day will involve troubleshooting technical issues, identifying problems, crafting solutions, and escalating complex issues to tier 3 support or product teams when necessary. We value critical thinkers dedicated to our customers' success and individuals who can offer deep technological insights to support cross-departmental collaborations.

Requirements

Skills:
-Bachelor’s degree in a technical discipline.

-Proficiency in JavaScript (JS), SQL, HTML, and data analysis.

-Experience with web traffic analysis tools and ad serving tags.

-Familiarity with APIs and SDKs.

-Understanding of the ad tech ecosystem and its components.

-2-3 years’ experience in technical account management, client relationship management, or a client-facing role.

-History of effective collaboration within cross-functional teams.

-Programmatic advertising, video, and mobile experience.

-Knowledge of databases, ad servers, rich media ads, and trafficking.
Responsibilities:

-Act as the primary technical contact for resolving client and end-user issues.

-Troubleshoot technical problems, identify root causes, and provide immediate solutions.

-Escalate complex issues to tier 2 support or product teams if needed.

-Provide High Touch consultative technical services to premium clients.

-Work closely with Product, Engineering, Product Marketing, Legal, Pricing, and Technical Support departments to offer technological insights on clients.

Benefits

• Holidays and Vacations
• Spanish Classes
• Certifications
• Taquitos Rewards
• Amazon Gift Card on Your Birthday

Equal employment

Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.