US Business Operations Manager

The position: US Business Operations Manager

Life at Elvie; Meaningful work, Exceptional People

We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. Founded by Tania Boler in 2013, we develop extraordinary innovations designed to improve women’s lives. It's a fascinating and challenging area that requires us to solve problems that no one else has ever tackled before.

At Elvie, you’ll be surrounded by people who want to improve everything and everyone around them. People who are passionate about our mission. People who are driven to solve problems and constantly consider the best ways to improve the health and wellbeing of women. 

Find out more about life at Elvie here. 

We nurture a culture that is as progressive as our mission. We live by four Elvie Tenets which encourage people to show up in the right way, every day. 

• We bust the norms: we always start with ‘why’. We are problem solvers and unbridled thinkers. 
• We’re straight up: we communicate honestly, clearly and directly. We are transparent with ourselves and others, even when it’s not easy. 
• We’re relentlessly curious: we're not just open-minded towards each other, but also to new ideas. We value building broad, diverse and inclusive teams.
• We’re united by purpose: just like an Elvie product, we are greater than the sum of our parts. We share one mission and help each other to achieve it. 

Did you know?

In some regions our amazing products are considered to be medical devices. This means we maintain our Medical Device quality management system in compliance with ISO 13485:2016, to support the development of our groundbreaking products.

About the role:

Okay, we’ve waffled long enough. So let’s get to the good bit: You. As our Business Operations Manager you will sit within our US Sales and Marketing Team reporting into our VP of Sales.

Here, you’ll play a pivotal role in the smooth and successful running of the Sales Team working across both healthcare and retail channels. You’ll be responsible for impeccable onboarding of our customers, providing them with excellent customer service. You’ll be overlooking our internal systems ensuring they’re updated and maintained at all times. You’ll also be providing the relevant and accurate data to the sales team to assess progress and performance.

We’re looking for someone who’s outcome focussed, detail-oriented and highly organised. Someone who thrives in fast-paced environments and enjoys working cross-functionally. 

Location: Remote but candidates MUST be based in NY Metro area, Chicago and/or Cleveland as the team gets together at least once a month

Employment type: Permanent (please note, you must have the right to work in the USA)

Salary: $65,000 - $75,000 + up to 30% bonus 

Requirements

What you’ll be doing at Elvie:

• Communicating master data to cover accounts including safety and regulatory compliance, UPC/SKU numbers, MSRP and dealer pricing
• Support the NPD process with new accounts including but not limited to; PDP checks, product set-up and cross functional communication between accounts and Elvie 
• Maintain accurate customer contact information including; email, fax, phone, contact name/point of contact, as well as all special delivery instructions, receiving capacity, product restrictions in the master memo and all up to date company documentation 
• Completing the new ‘customer onboarding process’ both internally and externally for new customers 
• Fully own promotional set up process tracking promotional performance and monitoring dealer funding 
• Complete new vendor set up forms for customers 
• Setup, manage and update product ASIN details in systems
• Informing customers of product delays or out of stock items
• Maintain all internal systems documentation 
• Set up and document customer portals and working closely with the Financial Controller to apply for credit insurance - we use Netsuite 
• Provide all Elvie required documentation for new customers
• Coordinate and schedule with the sales team any relevant training which is required 
• Direct any new sales leads that come through the sales mailbox to the appropriate account manager 
• Coordinate with the Marketing team on tradeshows and organising travel arrangements 
• Arrange, track and report on any sample units for retail, DMEs, clinicians
• Conduct preliminary analysis of sales reports from customers and marketplace data
• Maintain training on all products and processes, attending training sessions as required.
• Provide shipment updates, revenue, and account performance on weekly, monthly and quarterly basis
• Assist with verification of product data on customer websites

What we are looking for:

• 4+ years of experience of providing administrative support, ideally in a healthcare and/or retail sales environment 
• Ability to work well in a fast-paced, professional environment while navigating complex sales processes and multi-stakeholder projects
• Highly organised, with the ability to manage multiple priorities 
• Proficient and demonstrable experience of using Microsoft Office applications, particularly Excel, along with the ability to learn new programs
• Strong attention to detail

• Ability to build strong relationships with internal and external customers to enable influencing, managing interdependencies, and delivering results
• Exceptional communication skills (verbal and written)

• Self starter that is able to adapt to change quickly

Benefits

The benefits you’ll get:

We're on an exceptional journey. And we can offer you a genuinely purpose-led career with a culture built on trust, autonomy, and flexibility. In addition, we'll give you:

• Share options: we want everyone to have a stake in our success
• $100 contribution to your home working set up to spend as you see fit
• An annual personal development allowance of $200 and unlimited access to our learning and development platform, Learnerbly
• Generous parental leave policies; maternity, paternity/partner, shared & adoption
• Medical, dental and vision plan 
• 401k match to 5%
• Travel Assistance with Guardian Globe 
• Short term and long term disability insurance
• Lots of flexibility: whether it’s working from home, doing the school run, or life admin, we understand that flexibility is essential, and we trust you to do the right thing for you and us
• 9 day fortnight working pattern, with every other Friday off 
• 20 days’ annual leave, plus 10 sick days, plus national holidays
• Extra life leave days; getting married, moving house, menopause or just things that you can’t put a label on that matter to you
• 5=10 leave: 10 days’ additional leave on your 5th and 10th years of service
• A free Elvie trainer for you to keep or give away when you join
• Generous employee and friends & family discounts on Elvie products
• Livehealth online & One Medical plus various well-being initiatives throughout the year

What you can expect after you’ve applied:

A member of our recruitment team will reach out to you after they have reviewed your application. You must ensure your application is completed correctly, and we encourage you to answer any additional or optional questions on the application form. This is to help us learn more about you and why you might be a good fit for Elvie!

We do often receive a large number of applications for our roles, please don’t let visibility of this deter you from applying. We review and aim to respond to every application.

We would like to get to know you through your background, attitude, experience and understand your motivation to work with us. Our interview process varies depending on the position, but it typically looks like this: 

• 30-minute video call with one of our recruiters
• 30-45 minute video call with the hiring manager 
• 45-60 minute video interview with the team (some positions may require you to complete a task/presentation)
• For some positions, there may be an additional interview with one of our senior leadership team 

This is an exciting time to join Elvie. You’ll have a voice, make an impact, and have the opportunity to mould your role. So be ready to learn, have fun, and be inspired by our passionate, talented team - having a sense of humour helps too 😉

Belonging at Elvie

At Elvie, we value building broad, diverse and inclusive teams - because we believe everyone being able to show up authentically at work is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. 

If you would like more information about the role (including salary) or need any support with your application please feel free to get in touch with our Talent Team by email [email protected] or call us on (+44) 020 8135 8018. 

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