VP, Product Management

Who We Are

Hi! We’re Carbyne and we are on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on. 

Headquarters: New York City, New York

Current Headcount: 170 People and counting….

Carbyne Website

Recent Press

Techcrunch article: Carbyne raises $56M Series C

About the role

We are looking for a VP of Product based in our NYC office. We are looking for a strategic leader to make an impact. You will play a big role and you will be key to our company's next stage of growth. If you are excited to dig in and join a fun, creative, and driven team, this is the role for you!

The VP of Product will be responsible for evolving Carbyne’s current and future product suite. This individual will collaboratively set the direction and manage a validated product plan strategy and delivery for all of Carbyne's business verticals. This role will work closely with software development, sales, marketing, and technical support to ensure product milestones, launch plans, and customer satisfaction (both internal and external) goals are met.

Responsibilities

• Develop and execute a comprehensive product roadmap and strategy aligned with Carbyne’s mission, vision, and objectives while emphasizing customer behavior as the key metric for business success.
• Collaborate across teams to effectively communicate strategic product plans to internal stakeholders, manage feedback and adjust priorities appropriately. This individual will work with the CTO and R&D team to ensure product and technology strategies are aligned.
• Foster a culture of continuous discovery and experimentation to discover new products that create customer and business value.
• Have a customer-first mindset across the organization
• Establish KPIs to measure product success, including user adoption, retention, customer satisfaction and revenue growth.
• Drives initiatives to optimize product performance and achieve strategic objectives
• Develop staff with a focus on increasing the team's product management skills.

Requirements

• At least 15 years of experience in Product Management, preferably in a B2B Software SaaS business. Experience in GovTech is a Bonus.
• Experience in applying principles of customer-centric product development and leveraging customer behavior data to drive business outcomes.
• Proficiency in agile methodologies, and product management frameworks, with a focus on delivering scalable and innovative solutions.
• Excellent leadership and communication skills with the ability to inspire and motivate team, influence stakeholders, and build consensus around product vision and priorities. A manager the team can look up to and learn from.
• Analytical mindset with a data-driven approach to decision-making, interpreting market insights and translating data into actionable insights.
• Comfortable with multi-tasking, resolving competing priorities and meeting project deadlines

Benefits

• 401k, matching up to 4% of your salary
• Comprehensive medical, dental, and vision insurance
• Parental Leave Policy
• Unlimited vacation days
• Sick days
• Competitive options plan
• Health and Wellness Benefits

Our Promise:

Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offenses, or any other basis protected by applicable law.  We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

With Carbyne, Every Person Counts. 

Note: We are unable to support employment visas at this time.

If your position is based in Carbyne’s NYC office or will require travel to the NYC office, your offer will be contingent upon proof of COVID-19 vaccination.

The pay range for this position in New York City is $240,000-$280,000 + bonus + equity + benefits (including medical, dental, vision, and 401K). Base pay offered may vary depending on job-related knowledge, skills, and experience.