Airline Customer Service Supervisor RDU

Our Pacific Aviation family creates an environment where together, we can all succeed. 

Pacific Aviation provides airport passenger-handling services to the world’s finest airlines in a dozen airports across the country. 

Pacific Aviation is looking for a bright, ambitious, and motivated professional to join our team as Supervisor to help lead our team of ground staff through thoughtful and constructive leadership.  

If you love delighting customers in the travel industry and have a passion for front-line leadership, apply today!  

SUMMARY 

As Supervisor for Pacific Aviation, you will be responsible for ensuring that the team of customer service agents is providing exceptional customer service, reporting and verifying flight actions, and ensuring all operational and safety procedures are followed. This position reports directly to the Account Manager. 

Requirements

Requirements 

1. 6 months in Passenger and Customer Service experience
2.  Ability to be flexible with scheduled shifts to accommodate flight operations. 
3. Ability to pass background check and hold Airport ID with CBP access approval (Customs Seal) 

WHAT YOU WILL DO:

● Manage and optimize ground staff allocation.

● Verify staff presence and manage schedules.

● Oversee the integration of all methods necessary for flight handling

● Act as the commercial representative for the Airlines accounts

● Manage the efficient and on-time set up of staff with all required equipment

● Ensure the surveillance of check-in equipment

● Prepare and assist in team briefings and debriefings

● Ensure a smooth flight turnaround, from flight opening to flight departure

● Verify all flight actions

● Actively deliver on expected Quality Department objectives

● Follow operations procedures, applicable guidelines during and after the flight for which

they are responsible

● Inform the Account Manager of any error relative to flight handling

● Work with Account Manager to Inform Airlines of any errors that may prevent a

high-quality flight turnaround

● Effectively apply the special circumstances and airline procedures, whilst taking into

account final operating handover instructions and service notes.

● Report flight data on the support sheets and necessary documentation for Pacific

Aviation and for the Airline

● Be the guarantor during sessions where safety and security rules are enforced

● Monitor and ensure the professional appearance of agents as well as the proper

maintenance and storage of equipment

● Assist in flight briefings and debriefings of staff each day

● Tactfully and effectively resolve any team conflicts or exceptions to work standards

● Enforce and oversee compliance with our Safety policy and provide all the necessary

tools to respective frontline staff enabling continuous improvement of our Safety

performance and our corporate Safety culture

● Lead in fact-finding investigations arising from incidents/accidents in the workplace

and/or operations concerning employee health and safety and/or general aviation Safety

WHAT YOU BRING:

● 6 months in Passenger and customer service experience

● Expert knowledge of company methods, general procedures and airline policies

● Adaptability to the constraints of the operation and to customers

● Efficiently and effectively satisfy customer demands

● Show reflection of actions to be taken when faced with an unexpected event

Benefits

$ 18-21/ hour

Paid Training

Uniform

At Pacific Aviation/SAS we don’t just accept differences — we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.