Call Center Representative

GAR Engineering is seeking a dedicated Call Center Representative to join our dynamic team within the civil engineering sector. As a front-line ambassador for our company, you will play a critical role in managing incoming calls and addressing customer inquiries, ensuring a seamless communication experience between our clients and our engineering teams. This role is well-suited for individuals who possess excellent communication skills, are adept at multitasking, and have a passion for providing exceptional customer service. In addition to handling inquiries related to our engineering projects, you will assist in providing clients with valuable information about our services, scheduling appointments, and resolving any issues promptly. The ideal candidate will thrive in a fast-paced environment while demonstrating a commitment to professionalism and diligence in every interaction. Your contributions will directly impact client satisfaction and the overall efficiency of our operations. Join us at GAR Engineering, where we value innovation, teamwork, and professional growth, and make a meaningful difference in the civil engineering field by ensuring our clients receive unparalleled support through your expertise as a Call Center Representative.

Responsibilities

• Answer incoming calls with professionalism and courtesy
• Provide information on civil engineering services and projects
• Assist clients in scheduling appointments and consultations
• Solve customer inquiries and complaints efficiently
• Collaborate with engineering teams to relay client feedback
• Maintain accurate records of calls and client interactions
• Follow up with clients to ensure satisfaction and retention

Requirements

• High school diploma or equivalent; additional education in communications or business is a plus
• Proven experience in a call center or customer service environment
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage time effectively
• Proficiency in computer applications and call center software
• Positive attitude and a commitment to providing outstanding service