Customer Service Representative

GAR Engineering is looking for a motivated and friendly Customer Service Representative to be the primary point of contact for our clients. In this role, you will handle inquiries, resolve issues, and provide exceptional service to ensure customer satisfaction. Your ability to effectively communicate with diverse customers and address their needs will be essential in fostering long-term relationships. This position offers a great opportunity to contribute to a collaborative team environment while supporting our mission to deliver outstanding engineering solutions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide detailed information about our engineering services and assist customers in navigating our offerings.
• Resolve customer issues efficiently, working towards satisfactory solutions.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with other departments to address customer needs effectively.
• Contribute to continuous improvement by identifying and reporting recurring issues.

Requirements

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Proven experience in a customer service role, preferably in an engineering or technical environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with customer service software and tools.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Team player with a positive attitude and strong interpersonal skills.