IT Support Specialist

Company Overview

Prestage Farms is a multi-generational family-owned and operated turkey and pork producer and processor. Although agriculture has changed a lot since 1983 when Prestage Farms was founded by Bill & Marsha Prestage, we still operate our business based on the family values instilled over 40 years ago. Today, we produce and process turkey and pork with a dedicated team of employees and growers across the South, the Southeast, and the Midwest. While Prestage Farms has grown and continues to change—always implementing new innovations in animal care, sustainability, and business operations—our commitment to responsibly producing top-quality turkey and pork endures.

What We Are Looking For

Prestage Farms is seeking a proactive and customer-oriented IT Support Specialist to join our team. The IT Support Specialist will be the first point of contact for employees experiencing IT issues, playing a crucial role in maintaining the operational efficiency of our IT infrastructure and ensuring user satisfaction across all levels of the organization.

Part-Time, Full-Time, and Intern applicants are encouraged to apply. All will be considered based upon qualifications.

Requirements

Responsibilities

Operational IT Support

• Provide timely and effective support for day to day IT related business problems, including but not limited to hardware, software, network, and other system related issues

User Support

• Act as the primary contact for all IT support tickets submitted by employees

• Asses, prioritize, and resolve issues directly or escalate to the appropriate technical teams when necessary

Ticket Management

• Manage the IT support ticketing system, ensuring that all requests are accurately logged, prioritized according to their urgency and impact on business operations, and resolved in a timely manner

Issue Diagnosis and Resolution

• Troubleshoot and diagnose IT issues, employing a systematic approach to problem-solving

• Collaborate with IT and development teams to implement effective solutions

Documentation and Knowledge Sharing

• Maintain comprehensive documentation of all IT issues, actions taken, and resolutions

• Contribute to the IT knowledge base by creating user guides, FAQs, and troubleshooting procedures to assist in resolving future issues more efficiently

Collaboration

• Work closely with various departments to understand their IT needs, providing solutions that support and enhance business processes

Qualifications

• High School or GED required, but some college education in Information Technology, Computer Science, or a related field is preferred
• Relevant technical certifications and training are highly regarded
• Proven experience in an IT support role with a strong understanding of IT operations, systems, and technologies
• Familiarity with desktop and server operating systems, networking, and common office software
• Experience with IT ticketing systems and an understanding of ITIL principles is a plus
• Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve a wide range of technical issues
• Excellent verbal and written communication skills, with the ability to explain technical concepts in an easily understandable manner
• A strong focus on customer service, with a patient and friendly approach to support and training users
• Ability to adapt to changing technologies and learn new skills as required by the evolving IT landscape

Benefits

What We Offer at Prestage Farms

• A dynamic and supportive work environment where you can grow your technical and customer service skills

• The opportunity to play a key role in the operational efficiency and success of our IT infrastructure

• A competitive salary and benefits package, along with opportunities for professional development and advancement
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources