Manager, Hospitality

Wasserman is a leading marketing, management, representation and sales business that serves talent, brands and properties on a global scale. We operate at the epicenter of sports, music, entertainment and culture, empowering clients, igniting passions and inspiring fans worldwide.

Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 27 countries and more than 65 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.  

Our team is looking for a driven and enthusiastic Manager, Hospitality to produce and oversee events from strategy through completion and aid in enhancing our visibility in the marketplace. This role’s responsibilities include showcasing outstanding, forward-thinking service and organizing memorable high-touch events that meet quality expectations for multiple clients.

Responsibilities:

• Act as a subject matter expert on corporate event management, hosting and hospitality
• Day-to-day production, oversight, and delivery of numerous events & hospitality projects
• Showcase forward-thinking initiative to identify the best strategic opportunities and deliver best-in-class solutions to the client
• Develop and deliver polished client deliverables and other strategic framework materials to support client decision-making
• Conduct research, execute site visits and obtain resources to provide targeted event solutions
• Manage all aspects of the event planning process, including project plans, partner and vendor relationships, event communications, hotel contracts, decor, gifting, catering, entertainment, transportation, invitee lists, special guests, equipment, promotional materials, and budgets
• Set, communicate and maintain timelines on every project to remain ahead of client expectations
• Maintain a working relationship with existing vendors and properties
• Collaborate with other Wasserman service teams as necessary
• Responsible for event on-site execution, including set-up, staffing, guest logistics, stakeholder communications, vendor organization and problem-solving
• Provide leadership motivation, direction and support to event team
• Anticipate challenges and proactively handle any arising issues across various entities to ensure flawless execution
• Deliver quality events that meet (and hopefully exceed) client expectations
• Provide feedback and periodic reports to stakeholders as necessary
• Conduct post–event evaluations and recaps to showcase event success and ROI
• Understand the landscape of our client’s business/sector, as well as the industry contexts for their investments
• Confidently comprehend the role of events/hospitality programs as it relates to individual client business objectives and the “big picture”
• Garner strong client and partner relationships for future events, including possessing a strong working knowledge of Wasserman capabilities to further these opportunities

Requirements

• Bachelor’s degree in hospitality management, marketing, or related field
• Minimum 3-5+ years’ experience in event management and/or corporate events industry, preferably in sports or entertainment
• Proven experience as an events planner or organizer
• Impressive portfolio of previously managed events
• Self-starter who requires little to no supervision to meet and carry out event and service responsibilities
• Excellent customer service, time management and communication skills
• Basic sales skills and ability to build productive business/vendor relationships
• Ability to identify and maximize event opportunities
• Ability to prioritize and manage multiple projects independently
• Up-to-date and informed knowledge of the sports and entertainment industries
• Experience or interest in motorsports events
• High level of initiative and interpersonal skills and ability to work well independently and in a team environment
• Genuine passion for events and hosting
• Negotiation experience
• Self-motivation, enthusiasm and willingness to learn
• Strong attention to detail and highly organized
• Proficiency in Microsoft Office applications (extensive expertise in Microsoft PowerPoint and Excel) and knowledge of common event management software
• Understand basics of marketing and promotion techniques
• Ability to assess a situation and quickly recommend solutions
• Working knowledge of project management fundamentals
• Must be able to multi-task and be flexible enough to react under fast-paced, stressful circumstances and tight deadlines
• Must be flexible and willing to travel (multi-day, weekends and short-notice travel expected)
• CMP designation or interest in pursuing a CMP designation is a plus 
• Ability to lift 40 pounds