Patient Account Representative

Riccobene Associates Family Dentistry is looking for a full-time Patient Account Representative. This is an in office position at our Cary West office!

Are you tired of going to work with no sense of fulfillment, happiness, or purpose? Take matters in your own hands and become a Riccobene team member! You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co-workers, by helping them SMILE.

S- Sincerity (passion & excellence in everything we do)
M- Mastery of skills with on-the-job training
I- Integrity (doing the right thing all the time)
L- Laughter & Love (bring Joy and laughter to work- happiness is always a choice)
E- Excellent compensation, employee perks & benefits (competitive salary, medical, vision, dental, 401k, bonus plan & 100% paid for benefits such as telemedicine, short-term disability and life insurance).

#ChangingLivesOneSmileAtATime

POSITION SUMMARY

The Patient Account Specialist for Riccobene Associates Family Dentistry works with both patients and Insurance companies to ensure that Riccobene Associates is accurately and completely collecting fees in accordance with our Insurance Agreements and our Company Policy.

KEY COMPETENCIES

• Responsible for the management of patient accounts receivable and collections at the assigned location(s)
• Performs account and balance audits to ensure accurate balances, collection, and billing
• Reviews and validates patient statements
• Identifies and validates patient copays that need to be collected each day
• Intake and resolution of patient billing questions, inquires, and issues
• Identifies patients with past due balances and initiates soft or hard collections processes
• Sends patient letters and contacts patients via phone regarding past due balances
• Provides general Revenue Cycle assistance and support assigned location(s) as needed
• Resubmit insurance claims where needed for patient resolution
• Process patient refund request(s)
• General liaison between centralized revenue cycle department and office operations to ensure efficient partnership and process improvement
• Ability to handle other revenue cycle projects as assigned

To successfully perform the job responsibilities for the position of Patient Account Specialist, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required but are not all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

Requirements

Essential Requirements

• Previous Accounts Receivable or Collections experience
• Preferred 2+ years of Dental Accounts Receivable, Collection, or Billing experience
• Computer proficiency including Outlook, Excel, and Word and the ability to learn new programs
• Must have organized approach to workload with proper prioritization and follow through
• Must be able to accurately interpret Explanation of Benefits statements (EOB's)
• Ability to demonstrate independent thinking and exercise good judgment
• Excellent customer service skills and qualities
• Ability to demonstrate a teamwork approach to job responsibilities
• Ability to demonstrate initiative, dependability and promptness
• Ability to exercise confidentiality with patients and patient care
• Must listen attentively for clarification to ensure necessary outcomes
• Experience with Dental Practice Management Software (Denticon)

Language and Reasoning Abilities

• Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations

Benefits

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Clinic
• Medical office

Work Location:

• In person