Sr. Solution Engineer

Senior Solution Engineer

As a Senior Solution Engineer, you will be part of a global team, collaborating with Project Managers, Architects, core team members, and several members of the leadership team. You will assist in the design, implementation and support of the new Trucks Dealer Portal. You will work in an environment focused on cross-functionality, inclusion, value creation and innovation, while promoting an agile mindset and ways of working.

This position will report to the System Analysis US Chapter, supporting Commercial Solutions NA for Mack Trucks and Volvo Trucks North America.

Responsibilities:

• Lead in delivering identified solutions that support the business needs.
• Ensure that the solutions developed complies with given architecture guidelines, specifications and business partner quality requirements while safeguarding the usage of Volvo standards, tools and platforms.
• Provide detailed functional and non-functional requirements and specifications for proposed solutions including time and scope involved.
• Develop test plans, coordinates, and conducts user acceptance and integration testing of solutions to ensure the requirements at met before deployment to production.
• Work closely with Product teams to guarantee products and solutions are available and working properly.
• Participate within the Dealer Engagement Stable Team to understand the North America TDP processes, but also the Global TDP processes.
• Act as the Knowledge expert (SME) in the TDP area for End-to-End processes.
• Identify and propose solutions and features to fit the TDP product.
• Solve assigned issues together with the business.
• Document and monitor requirements needed to institute proposed updated requirements such as legal, customer experience or other.

Requirements

Required Competencies and Minimum Experience

·       Bachelor’s Degree in Business Information Systems, or any related field

·       Superb communication and presentation skills

·       Excellent analytical, organizational, and problem-solving skills, including the proven ability to adapt to a dynamic project environment and execute multiple projects concurrently with a global perspective and the ability to understand and work effectively in a culturally diverse organization.

·       Proven ability to manage stakeholder interests while simultaneously managing conflicting priorities and business interests with excellent interpersonal skills, relationship management skills, conflict resolution skills, and negotiation skills

·       Team Collaborator / Team Player

Technical Experience

• Working knowledge of Adobe Experience Platform
• Strong understanding of Extranets
• Familiarity with IAM technologies and processes
• Strong understanding of large datasets and relational databases
• Expert level in writing user stories with acceptance criteria based on business requirements
• Proficient in Microsoft Word, Excel, PowerPoint, Azure DevOps, and Visio
• Must possess a strong understanding of the Agile methodology and working with Cross Functional Collaboration
• Drive and desire to learn and grow both technical and functional skill sets
• Professional work experience in analyzing computer hardware and software

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Retirement Plan (401k, IRA)