Warranty Manager

INEOS Automotive – Grenadier – Built On Purpose

Story so far

Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.

People and Culture

With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.

We’re doing things differently.

If this sounds like you, let’s talk.

Warranty Manager

Working closely with the wider commercial team and alongside the aftersales team, the Warranty Manager will be responsible for the end-to-end vehicle warranty process whilst ensuring that the vehicle customer remains the key focus. Working with several external and internal partners and stakeholders, the warranty manager position will be vital in ensuring quality is maintained whilst also identifying process improvement opportunities. This role will also work extremely closely with our repairing workshops to review repairs, budgets and more importantly future customer enhancements to ensure satisfaction is achieved.

Responsibilities include (but are not limited to):

• Facilitating effective and efficient processes that ensure warranty claims are managed within guidelines (to be set) for both processing and submissions
• Ability to operate across functions ensuring the warranty process derived meet the requirements of the brand ambitions
• Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims.
• Strong liaison with both central warranty and technical, regulatory compliance departments, identifying risks, improvements, and enhancements to both the vehicle and customer experience
• Work with the Call Centre and Regulatory Compliance team to ensure all customers are contacted on product campaigns or recalls as necessary
• Offering direct support (telephone, instant messaging, email, reporting methods) to customers where necessary or workshop partners to enhance the warranty experience upon repair, campaign or recalls as required

What we are looking for:

• Significant warranty-based business experience, which could include vehicle manufacturer or wider motor trade experience
• Customer service skills which include relationship building across departments and functions
• IT and Microsoft office skills are essential

• Recognisable technical qualification or experience based equivalent
• Strong customer focus will be key in this new and developing role to ensure key objectives with customers, workshop partners and product quality are achieved
• Ability to support field-based customers and teams with customer focused warranty solutions

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!