Customer Service and Sales Associate - Cleveland, OH

Universal Energy Solutions is a leading company in the energy industry, specializing in providing sustainable energy solutions. We are currently seeking a motivated and customer-focused Customer Service and Sales Associate to join our team at our Cleveland, OH location. As a Customer Service and Sales Associate, you will play a key role in providing exceptional service to our customers while also driving sales growth.

At Universal Energy Solutions, we are committed to delivering a superior customer experience. As a Customer Service and Sales Associate, you will handle customer inquiries, provide product and service information, assist with sales inquiries, and ensure customer satisfaction. Your ability to build rapport with customers and drive sales will contribute to our mission of delivering sustainable energy solutions.

Responsibilities

• Provide prompt and professional assistance to customers in person and over the phone.
• Assist customers with sales inquiries, including product information, pricing, and promotions.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Address customer concerns and resolve complaints with empathy and patience.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with cross-functional teams to ensure the prompt resolution of customer issues.
• Stay updated on product knowledge, industry trends, and sales techniques.
• Achieve or exceed sales targets by upselling and cross-selling to customers.
• Adhere to company policies and procedures at all times.

Requirements

• Prior experience in customer service and sales roles, preferably in a retail or similar environment.
• Strong communication and interpersonal skills, with the ability to build positive relationships with customers.
• Proven sales abilities and a results-oriented mindset.
• Ability to handle challenging or irate customers with professionalism and empathy.
• Proficiency in using customer service software, point-of-sale systems, and Microsoft Office applications.
• Knowledge of the energy industry and sustainable energy solutions is a plus.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• High school diploma or equivalent is required.
• Residence in or near the Cleveland, OH area.

Benefits

• Rapid advancement opportunities
• Professional sales training curriculum