Customer Support Representative (10am-7pm EST)

Who are we?

Since 2001, Status Solutions has been the pioneering provider of situational awareness technologies. Our mission is to defeat ignorance-based loss using situational awareness technology to protect people and property. Our customized middleware solutions ensure the right information reaches the right people at the right time, because RIGHT NOW matters most.

Who do we hire?

At Status Solutions we're looking for likeminded individuals to fulfill our mission in leaving every situation better than we found it! Our ultimate purpose is to help people, so if you thrive in an entrepreneurial environment, where you will be making life-changing contributions to society, we want to talk to you!

Role Description

A Customer Support Representative at Status Solutions is the first point of contact for all life-safety needs. The Customer Support Team operates as a triage to access the needs of all customers and/or partners in order to determine how to effectively answer questions, troubleshoot issues, and provide top-notch customer support. This role relies on nourishing every interaction with energy by representing the Status Solutions brand enthusiastically and effectively. Along with maintaining a workstation and Local Area Network (LAN) performance, this team member will also field customer phone calls, customer emails, and escalate customer needs when appropriate. In addition, team members are responsible for resolving Network Operations Center (NOC) errors promptly. At Status Solutions, the Customer Support Team is expected to proactively support customer and business through open communication, honest feedback, and solid team collaboration.

Requirements

• 2+ years Customer Service required - Call Center experience preferred.
• Network+ and A+ experience preferred.
• Outstanding organizational and time management skills.
• Excellent verbal and written communications skills.
• Proven track record of proactive behavior in the workplace.
• Ability to locate and utilize resources as effective business tools.
• A consistent and willingness to learn our internal tools which include:
• Remote Access (Beyond Trust, TeamViewer)
• General Windows Server OS Knowledge
• General Linux OS (Centos, Ubuntu) Knowledge
• Basic Networking Knowledge (Basic Ports, Firewall Knowledge, DHCP vs Static IP)
• Command Line (Command Prompt, Linux Terminal, PowerShell)
• High School diploma or equivalent.
• Continually focuses on creating an environment that promotes the overall growth of Status Solutions and Status Solutions Network
• Funneling any potential leads to Sales & SSN team.
• Must be able to report to the Westerville, Ohio offices.

Benefits

• Tier 1 Starting Annual Salary: $37,000 - $49,000, based on experience.
• Full-time positions
• Flexible work environment
• Eligibility for quarterly company bonus pool
• Company-paid employee medical, dental, and life/AD&D insurance
• Generous paid-time off policy
• Ten paid company holidays
• 401(k) match starting six months after start date