Data Centre Engineer-Dispatch

A DC engineer is needed to work on-demand for one of our clients. The following duties should be able to be carried out by the engineer:

Deployment / In-Scope Configuration Items

• Servers (Virtual & Physical) • Storage & Backup Devices

• Server Appliances

• Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)

• Tape Storage Units

• Power Distribution Units rated 3KVA and below

• SAN Fabric Switches

• Network Switches

• KVM Units • WAN Optimization Devices

• Firewalls

• Access Points

• Routers

• Physical Cabling

• Cable Management

• Cables which connect the device to itself, a peripheral, or a power/network port Break-fix / Technical Tasks List

• Power Cycling

• Running Diagnostics Commands

• Conducting whole unit replacement

• Inserting/Removing Media • Replacing Defective Components

• Assist with fault diagnosis and investigation

• Configuring Remote Access

• Basic Storage Array Configuration

• Replacing faulty cables

• Tape Management and Maintenance

• Rebooting routers, servers, storage devices or other equipment

• Providing loop-back cables in order to test circuits remotely

• Re-seating or replacing components or cables

• Cleaning fibers

• Identify/Analyze fiber issues by using OTDR/LSPM/VFL

• Installing loop backs

• Racking, de-racking, and upgrade of any device installed Operations Tasks List

• Updating and Recording of activities in relevant IT Ticket Management System

• Coordinating and agreeing attendance time and date with key stakeholders

• Provide support either through phone, remote tools, or in person at onsite

• Perform installation as needed either through physical or network medium

• Coordinate the actual activity date and timing, including arrival and departure times.

• Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment

• Labeling, Patching and Asset Tagging activities

• Following specific task instructions and providing necessary reporting as necessary

Job Requirements:

Technical Skills

• Good general understanding of IT principles such as Networks, Hardware and Domains

• Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting,H&E support

• Knowledge of server/client operations in a domain environment including Active Directory

• Understanding of current and legacy hardware Infrastructure platforms

• Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable

• Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment

• Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations

• Knowledge of TCP/I P standards and networking

• Experience with Tape Management activities

• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure

• Familiarity with backup and recovery software and methodologies Language skills needed

• English Soft Skills

• Exceptional customer facing skills

• Able to communicate clearly and effectively both with Client and the Customer

• Logical and analytical approach to work

• Accurate record keeping

• Able to work unsupervised

• Good timekeeper

• Intense focus on quality work

• Productive and Efficient Academic Background

• Bachelor of Engineering / Technology / Science or Equivalent Work Experience

Overall Experience (in yrs.)

• 5 – 7 years (min