IT Support Technician Intern

We are offering a part-time (up to 30 hours per week) IT Support Technician/Analyst role to work with team members across our organization, assisting with the technology they interact with every day. In this role, you will support FMX employees with their laptops and the foundational technology that enables their work. You will set up laptops for new and employees being onboarded, reclaim an/or reimage deprecated machines, help to troubleshoot issues that may arise with end user machines, and work tickets as a first touch resource to assess the issue and escalate as necessary. 

Responsibilities:

• Laptop setup, maintenance, and reclamation
• Deploying custom computer images to new hire and existing employee machines
• Setup for new hires including joining employees to Microsoft Active Directory and Google Suite/Gmail
• Software deployment (installation, updates, Windows updates)
• Password resets
• Troubleshooting general PC issues as an initial resource

Requirements

What are we looking for in this role?:

• Strongly preferred:
• Eagerness to learn
• Strong communication and collaboration skills
• Resourcefulness in finding answers to questions and learning from others
• Familiarity with Windows and Mac operating systems
• A Match with our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity.
  
• Nice to have:
• Familiarity with PC and Mac based hardware and related drivers
• Ideals of troubleshooting including diagnosing and resolving issues being experienced by end users
• Microsoft Active Directory experience 
• Knowledge of the Google Workspace suite
  
  

The hiring process for this role:

• Apply! Submit your resume and answers to the application questions below via the Workable portal.
• Phone screen with HR: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. Also, a great time for you to ask questions about compensation, benefits, etc.
• Hiring manager conversation: A 60-minute conversation with the IT Specialist. Be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. Also, this is a great time for you to ask questions about the expectations for this role, team culture, etc.

Benefits

Benefits & Life at FMX:

• Hands-on experience in a corporate IT environment
• Mentorship and guidance from experience IT professionals
• Potential for future employment opportunities based on performance
• You can wear jeans and tees. Keep it casual, we do. 
• Work from home. At FMX, we’re remote first, but you’re welcome to use our office as you need. We have an all-company event each year to ensure you can put a face to a name and establish high-trust relationships with your teammates. 
• A collaborative culture: We’re a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously. 

• Mentorship and guidance from experienced IT professionals
• Opportunity to work on diverse IT projects and gain exposure to various technologies
• Potential for future employment opportunities based on performance
  

Compensation: The hourly range for this position is expected to be $15-20/hr, based on experience.

Other considerations: The candidate for this position can be located anywhere in the US. 

Company:
FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: https://www.gofmx.com/

Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug-free workplace.