QA Analyst II

QA Analyst II

We are seeking a skilled and detail-oriented QA Analyst to take ownership of the quality across our software suite. If you're passionate about ensuring flawless user experiences and love the challenge of finding bugs at every layer of a complex system, this is the role for you!

As a key member of our agile development team, you'll be responsible for developing and executing thorough test cases, covering both the front-end and back-end of our applications. Your expertise in manual testing, combined with your ability to work across UI, database, and API interfaces, will play a vital role in ensuring our products perform seamlessly and meet the highest standards of quality.

Let us introduce ourselves...

We’re a team of driven, conscientious individuals with a clear mission: to make accounting and payroll fast, simple, and affordable for millions of American businesses and their accountants. 

It’s not enough to have a “good job”. It takes connection, culture, encouragement, growth opportunities, challenges, communication, and so much more to create an environment where people and ideas flourish. 

We are Patriot Software; a fully remote company with 175+ employees across the United States and a co-working space in Canton, Ohio. 

Our search for a new team member always starts by seeking a quality individual who desires to live by our core values:

1. Be Customer Obsessed - In everything we do, we start with the customer and work our way backwards. Our primary focus is how we deliver tremendous value for the American businesses we serve.
2. Lead With Speed - We believe in doing things quickly and not being afraid to take big chances. Moving fast and making bold moves is how we stay ahead.
3. Don’t Cut Corners - We don’t skimp on quality. We make sure to own our technologies, development, and operations so that the entire experience is the best it can be.
4. Create a Better Us - We’re always improving by keeping it simple, saying no to things that don’t help our customers, automating what we can, and spending our money wisely.
5. Follow The Golden Rule - We treat others how we would want to be treated, disagree and commit, and welcome feedback from anyone, anywhere in the company.
6. Grow, Be a Leader - We look for leaders at all levels and always put the customer and team above ourselves. We want to build a pro team of high-caliber players, with high accountability and trust across all individuals.

Interested in learning more? Great! Read on to see if your skills are a match, too.  

What You’ll Be Doing:

• Collaborate closely with the development team to understand requirements and create thorough test plans.
• Identify, analyze, and document issues; recommend solutions and improvements.
• Manage manual, regression, usability, and exploratory testing processes.
• Maintain meticulous attention to detail and clearly communicate findings to team members.
• Dive into the product with enthusiasm to troubleshoot and resolve issues.
• Keep the team informed of progress, roadblocks, and any emerging issues.
• Identify critical software areas to ensure adequate test coverage.
• Gather essential data and perform root cause analysis to assess defects and their impact.
• Ensure defect traceability and conduct in-depth root cause analysis.
• Track and report on deliverables to maintain visibility of testing progress.
• Monitor testing efforts across teams to meet deadlines effectively.
• Develop metrics and reports to clearly communicate test status throughout the process.

Requirements

What You’ll Need: 

• A degree in a related discipline; or equivalent combination of education and experience.
• 2+ years of experience in Quality Assurance testing, including web applications and API testing.
• Familiarity with SQL and databases.
• Strong analytical and problem-solving skills with a focus on precision, thoroughness, and a proactive approach to enhancing quality.
• Strong sense of ownership and initiative, with a proactive approach to seeking help and offering support to teammates when necessary.
• Capacity to work independently with minimal supervision and assist multiple teams in a fast-paced environment.
• Demonstrated teamwork skills, partnering with colleagues to maintain high testing standards and consistency across the QA process.
• Openness to feedback and willingness to offer constructive input and share expertise to foster team development.
• Consistent, Reliable High-Speed Internet Access
• Ability to maintain a stationary position for extended periods

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location & Commitments:

Full-time, Direct Hire and 100% Remote role

This position is open to all candidates who legally reside and are eligible to work in the United States. This position is currently not open to applicants in the following locations: Alaska, California, Hawaii, Washington D.C.

Working hours are established by each team and department based on business needs.  For this role, core working hours are typically between 8am - 5pm EST, Monday through Friday. Due to the nature of our businesses, we have busy seasons and “right-nows” that occasionally require working outside of core hours.

Patriot is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.

Benefits

More Reasons to Love Patriot:

We pride ourselves on our company culture and value our employees’ hard work. Aside from the freedom to introduce new ideas or technologies, here are some of the awesome benefits our full-time employees enjoy:

• Remote first work
• Paid time off and paid holidays
• Medical, dental, and vision insurance 
• Section 125 HSA and FSA accounts
• Benefits starting 1st of the month after hire
• Company-paid life, short-term, and long-term disability insurance
• 401(k) with company match
• Up-to-date hardware and equipment provided
• Flexible scheduling and opportunities for advancement
• Engaging and collaborative company culture
• Education reimbursement 

Are you ready to take the next step in your career?

Note, respecting the privacy of our customers & employees is an essential part of our privacy program. Please do not submit the following Personally Identifiable Information (PII) such as Social Security Number, Date of Birth, W-2's, etc. with your application.

Salary Range: $63K - $70K