Tax Resolution Specialist

Do you love using your communication skills to solve problems? Are you a fan of collaborating with others and enjoy solving tax and payroll problems? Then the Tax Resolution Specialist position at Patriot Software may be a good fit for you. This position requires an individual who is self-motivated and dependable, is passionate about customer service, and can quickly learn multi-state payroll and tax regulations.

Let us introduce ourselves...

We’re a team of driven, conscientious individuals with a clear mission: to make accounting and payroll fast, simple, and affordable for millions of American businesses and their accountants. 

It’s not enough to have a “good job”. It takes connection, culture, encouragement, growth opportunities, challenges, communication, and so much more to create an environment where people and ideas flourish. 

We are Patriot Software; a fully remote company with 175+ employees across the United States and a co-working space in Canton, Ohio. 

Our search for a new team member always starts by seeking a quality individual who desires to live by our core values:

1. Be Customer Obsessed
2. Lead With Speed
3. Don’t Cut Corners
4. Create a Better Us
5. Follow The Golden Rule
6. Grow, Be a Leader

Interested in learning more? Great! Read on to see if your skills are a match, too.  

Requirements

What You’ll Be Doing: 

• Assist in supporting customer’s payroll tax activities, including compliance with local, state, and federal regulations and filing local, state, and federal payroll tax returns.
• Use payroll & tax knowledge and skills to help Patriot Software, LLC support, improve, and build an innovative online payroll tax engine.
• Research customer tax notices to find the cause and the best way to fix their issue.
• Assist our Full Service customers directly via phone call and email with payroll tax issues.
• Assist the other members of the Tax Department through interactions with customers and questions from other departments.

Please note this is a sample of what you’ll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Need: 

• Working knowledge of U.S.-based payroll systems.
• Working knowledge of federal, state, and local payroll tax procedures, including calculations, deposits, and filings in all 50 states.
• Tech-savvy and has the ability to learn technical subjects quickly.
• Shows excellent time management, organizational, and prioritizing skills.
• The ability to think conceptually as well as a high attention to detail.
• Superior people skills, including verbal and written communications with all levels of employees and customers.
• Self-motivated and able to work in an independent fashion as well as a team setting.
• The ability to work in a fast-paced environment where change is the only constant!
• 1-2 years of customer service experience

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location & Commitments:

Full-time, Direct Hire and Hybrid role. This position requires working from our Canton, OH office on an as-needed, weekly basis.

This position is open to all candidates who legally reside and are eligible to work in the United States. This position is currently not open to applicants in the following locations: Alaska, California, Hawaii, Washington D.C.

Working hours are established by each team and department based on business needs.  For this role, core working hours are typically between 9am - 6pm EST, Monday through Friday. Due to the nature of our businesses, we have busy seasons and “right-nows” that occasionally require working outside of core hours.

Patriot is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.

Benefits

More Reasons to Love Patriot:

We pride ourselves on our company culture and value our employees’ hard work. Aside from the freedom to introduce new ideas or technologies, here are some of the awesome benefits our full-time employees enjoy:

• Paid time off and paid holidays
• Medical, dental, and vision insurance 
• Section 125 HSA and FSA accounts
• Benefits starting 1st of the month after hire
• Company-paid life, short-term, and long-term disability insurance
• 401(k) with company match
• Up-to-date hardware and equipment provided
• Flexible scheduling and opportunities for advancement
• Engaging and collaborative company culture
• Education reimbursement 

Are you ready to take the next step in your career?

Starting Rate: $22/hour