Technology Specialist

Rea & Associates is a growing Top 100 Accounting Firm. As a regional accounting and business consulting firm in Ohio, companies of all sizes consider us their trusted advisors, relying on us to help them grow beyond their expectations through a variety of accounting services and professional business counsel including Managed IT Services.

Under Rea Information Services, our team provides Trusted IT Services and Solutions to small and medium-sized organizations that want a safe, secure, and stable technology environment. Our mission is to provide exceptional customer service while using technology to help businesses grow stronger both now and in the future.

Here at Rea & Associates we have a ‘People First’ culture and we focus on our employees’ well-being and professional development. With over 400 professionals and offices throughout Ohio, Florida and North Carolina, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.

Our growing Rea Information Services team is looking for a Technology Specialist to join our team and provide technology support to our clients. This position will require on-site work at various client locations.

The Technology Specialist provides comprehensive technical support to our clients by responding, managing and monitoring services and project tickets. The Technology Specialist will play a crucial role in supporting our external clients by providing technical expertise, troubleshooting, and ensuring the optimal performance of their IT infrastructure. This position requires a basic understanding of various technologies, strong communication skills, and the ability to deliver exceptional customer service.  

Responsibilities

• Respond, manage, monitor level 1 and 2 support requests as assigned as well as project tickets as assigned 

• Monitoring and managing escalation of assigned service and project tickets 

• Triage incoming calls and support tickets submitted by clients 

• Coach, mentor and develop those in the Technology Triage Specialist role 

• Set up and deploy Workstations, Printers, and other Hardware as assigned on client sites 

• Act as “Tech of Day” or work with designated “Tech of Day” to triage and dispatch critical tickets that get generated 

• For a dedicated day of the week, respond and provide 1st level support to critical tickets & escalate if need be 

• Identify alerts in remote management and monitoring systems that require resolution and dispatch to appropriate staff 

• Monitor client server backup jobs, resolve errors as needed 

• Create and maintain client documentation for assigned clients 

• Test recovery of client data and servers 

• Manage client anti-virus solutions to ensure functionality and version health 

• Configure and install new workstations for clients 

• Generate predefined reports and send them to client contacts on a scheduled basis 

• Use RIS (Rea Information Services) systems to monitor client environments and record details of work performed 

• Conduct on-site support tasks at client locations 

• Perform additional duties as assigned 

Knowledge, Skills, and Abilities

• Embraces our core values of Integrity, Continuous Improvement, Grit, Stewardship Mindset, and Innovation, demonstrating a strong capacity for resilience, ethical conduct, and a proactive approach to both personal growth and company advancement 

• Proficient in customer service and communication, adept at effectively engaging with clients and addressing their needs 

• Solid knowledge of networking components. E.g. Switches, routers, servers and workstations 

• Experience with enterprise backup and antivirus solutions 

• Familiarity with enterprise Lenovo, Microsoft, HP, and Dell workstations and laptops 

• Understanding of Windows 2012 – 2022 server and Windows 7, 8, 10, and 11 workstation operating systems, Microsoft Office Applications 

• Basic computer building and deployment 

• Introductory experience with cloud-based technologies 

• Must type a minimum of 40 Words Per Minute 

Requirements

• Two-year degree in technology related field or equivalent work experience and industry 
• Prior experience working in an MSP environment preferred 
• COMPTIA A+, COMPTIA Network+, Microsoft fundamentals, CCNA, or relevant introductory I.T certification preferred  
• Reliable transportation required to respond at client site if required 

Benefits

Rea & Associates offers a wide variety of benefits to help support our employees' health, wellness and financial goals.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k with 3% contribution)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Four (4) weeks PTO
• Twelve (12) paid holidays, of which three (3) are floating holidays

Rea & Associates does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea’s Talent team. Pre-approval is required before any external candidate can be submitted. Rea & Associates will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.