Telemarketing Representative

Days, Evenings, and Sundays available

Joyce Factory Direct is a leading provider of high-quality home improvement products, including windows, sunrooms, and baths. We are dedicated to delivering exceptional service and value to our customers. As we continue to grow, we are looking for motivated and enthusiastic Telemarketers to join our team.

Job Description:

Are you a persuasive communicator with a passion for connecting with people? Do you enjoy helping customers find the right solutions for their needs? If so, we want you on our team as a Telemarketer! In this role, you will be responsible for making outbound calls to potential customers, introducing them to our products, and setting appointments for our sales representatives.

Key Responsibilities:

• Make outbound calls to prospective customers using a provided list of leads.
• Engage potential customers in conversation to identify their needs and explain our home improvement products and services.
• Schedule appointments for our sales team to meet with interested customers.
• Follow up on leads and maintain accurate records of customer interactions.
• Achieve and exceed weekly and monthly targets for calls and appointments set.
• Maintain a positive and professional demeanor on all calls.

Qualifications:

• Previous experience in telemarketing, sales, or customer service is a plus.
• Excellent verbal communication skills and a friendly, persuasive phone presence.
• Ability to handle rejection and remain motivated.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Basic computer skills and familiarity with CRM software is a plus.

What We Offer:

• Competitive hourly rate plus commission on appointments set.
• Comprehensive training and ongoing support.
• Flexible work schedule with full-time and part-time opportunities.
• Friendly and supportive work environment.
• Opportunities for growth and advancement within the company.