Field Services Maintenance Tech

We're Apogee, a Boldyn Networks Company. Nice to meet you. At our core, we're an IT-services organization that happens to focus on higher education. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets today's needs technology-savvy generation. 

We work hard, celebrate success, and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today. 

Areas of Responsibility: 

• Providing exceptional service to customers 
• Troubleshooting, maintenance and repair of all CATV services, including infrastructure cabling, hardware, and fiber optic nodes within assigned area 
• Installs in-line devices on system back bone, amplifiers, line extenders, taps, splitters and power supplies 
• Executes changes in plant conditions as well as minor plant changes and extensions 
• Working with Apogee to address end-user and CATV network escalations 
• Responding to emergency outages promptly 
• Monitoring, investigating and retiring equipment alarms 
• Maintaining own schedule for onsite customer appointments within 24-48 hour SLA 
• Tracking and updating escalation tickets 
• Comply with Apogee SOPs, safety procedures, and end-user agreement always 
• Other documentation and administrative duties as requested 
   

You’ll be a full-time worker in Stillwater, OK.

The hourly rate for this position is $20- $30 per hour depending on experience.

Requirements

Requirements: 

• Self-driven and thrives under minimal supervision 
• High School Diploma or equivalent required 
• 5 years of CATV installation, maintenance, troubleshooting and repairs 
• Experience with analog and digital CATV systems 
• Troubleshooting skills in CATV systems using experience and test equipment 
• Competent in RF and fiber optic theory and coaxial cable system operation, maintenance and troubleshooting 
• Knowledge of telecommunications concepts, CATV, fiber optic and coaxial systems, electricity and electronics 
• Excellent written and spoken communication skills (ability to communicate comfortably with college students, university officials, owners/management of properties, and third party vendors) 
• PC skills utilizing laptops and basic software applications (MS Word, Excel, Web Browser) 
• Ability to interface with client management, engineering personnel, and outside vendors, particularly during new and expansion installation as an extension of project management team 
• Ability to read and understand line-style drawings, cable maps, and blueprints 
• Ability to operate ladders, hand, and power tools 
• Familiar with test equipment used to maintain optical facilities, RF facilities, power supplies and subscriber drops 

 Preferred Qualifications 

• Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM 
• Complete understanding of electrical, analog, digital, electronic, concepts 
• Certifications such as SBCA Satellite Fundamentals II, SBCA SMATV, RCDD, etc. 

Important considerations you should review:

Physical requirements. You’ll use your hands to type, use power tools. You’ll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you’ll need to lift up to 50 lbs.

On-call Environment. This position is on-call and may need to work weekends, holidays, or hours outside of normal/typical business hours in the event of an outage or scheduled maintenance window.

Driving and Criminal Background. We take the safety of our team and our customers very seriously. You must have and maintain a valid driver’s license. You must also pass a criminal background check to work on any of our customer’s properties.

Air Operations Area (AOA): This position is contingent upon the successful acquisition and ongoing maintenance of an AOA (Air Operations Area) badge. As part of the employment process, applicants will be required to undergo a Security Threat Assessment by the Transportation Security Administration (TSA) and complete the necessary badge application at the TSA Badge Center located at Flight Operations. The possession of a valid AOA badge is a mandatory requirement for this role.

Travel. You will have to travel occasionally for training, projects, and other campuses to assist another department. All travel costs are covered by Apogee.

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering: 

• An attractive salary 
• Health insurance plan including Health Savings Account matching program 
• Monthly technology stipend  
• Engineering and Technical teams receive cash bonuses for obtaining certifications 
• Maternity and Paternity leave 
• Peer recognition program 
• Career development  programs 

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.  

Accommodations: 

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, [email protected].