Training Auditing Associate

About Lumata Health

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. The prevalence of these debilitating diseases is expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped; preserving vision and extending health span. But it requires tailored, timely, intelligent patient engagement throughout the patient’s lifelong care journey.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coordinators. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact touchpoints. In addition to promoting compliance, we help patients with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 800 eye care specialists in 32 states, Lumata Health is driving better outcomes and reducing cost at scale, one patient at a time.

Position Overview

The Training Auditing Specialist is responsible for ensuring the effectiveness and compliance of the training program designed for New Hire Care Coaches at Lumata Health. This role bridges the gap between training and quality assurance, ensuring that Care Coaches are equipped with the necessary skills and knowledge to deliver high-quality patient care while adhering to organizational standards. The Training Auditing Specialist is crucial for ensuring training initiatives align with Lumata Health’s overall goals and objectives. By regularly evaluating the effectiveness of the training program, the Training Auditing Specialist can identify gaps in knowledge or skills, measure the impact of training on employee performance, and ensure that training resources are being utilized efficiently. This proactive approach helps to maintain high standards of employee performance and improve organizational efficiency. The Training Auditing Specialist will also support both the Training and the Quality Departments when needed.

Location: Remote

Department: Training and Quality

Reports To: Manager of Training and Development

Job Type: Full-time

Schedule: 8-hour shift; Monday to Friday

Pay: $24-28/per hour 

FLSA Status:  Non-exempt

Essential Functions:

• Communication & Collaboration: Share audit insights, report compliance issues, collaborate with teams, and maintain clear communication with leadership and new hires.
• Professionalism & Core Values: Uphold Lumata’s standards, demonstrate core values, foster a positive work environment, and act as a role model.
• Quality & Productivity: Audit outreach and documentation weekly, complete audits within one day, and evaluate new hire performance, providing feedback and support.
• Coaching & Support: Provide coverage for Training Specialists, offer 1:1 coaching, ensure smooth transitions, maintain performance records, and address issues promptly.

Requirements

• Healthcare licensure or certification (Ophthalmology experience preferred: COA, COT, COMT).

• 1–3 years of healthcare documentation/EMR experience, with preferred background in care management or case management.
• Proficiency in multiple software platforms; experience with CRM or omni-channel service platforms preferred.
• Basic understanding of Medicare, Medicare Advantage, and related compliance/billing requirements.
• Strong analytical, organizational, and attention-to-detail skills.
• Ability to achieve goals in a fast-paced environment with minimal supervision.
• Excellent written and verbal communication, customer service, and interpersonal skills.
• Effective time management and ability to meet deadlines.
• Strong consultative skills and ability to provide feedback and guidance to patients.
• Ability to work across time zones and remotely with reliable Wi-Fi for consistent video conferencing.
• Must be able to regularly attend video calls and meetings as required.

Work Environment:
Lumata is pleased to provide a remote working environment for their team members.  In order to perform the essential functions of this job, remote connectivity is essential.  You will need a dedicated remote workspace with either a cable or fiber optic internet connection offering a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person asking your network.  

Your workspace should be private and offer a low noise level conducive with managing frequent professional conversations and virtual meetings.  It is also critical that your workspace be HIPAA compliant.  For example, you will want to ensure access to  your company-issued PC is restricted, as you may be handling patient data at times. You are typically expected to have your camera on during virtual customer and internal meetings, therefore, your surroundings should be optimized for privacy.

Benefits

At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you’ll be a part of that growth!

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Employee Wellness Program

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Collaboration: Stay connected through regular team meetings and open communication.

Inclusivity: A diverse team where everyone feels welcome and valued.

Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.

Recognition: Regular feedback, performance incentives, and growth opportunities.

Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.

Diversity Creates a Healthier Atmosphere

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are an equal opportunity employer that values diversity at all levels.  All individuals are encouraged to apply.  If you need assistance or an accommodation due to a disability, you may contact us at:  [email protected] (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position. 

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

**For application status, please email: [email protected] (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in lumatahealth.com, and not a similar domain.

Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health.  Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. 

Disclaimer:
This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.