Enterprise Technician I/II - IT Support - Information Technology

Alpha IT, LLC is seeking an Enterprise Technician to join our team. As an Enterprise Technician, you will provide exceptional technical support and customer service to businesses throughout the state of Oregon. Our goal at Alpha IT is to provide world-class managed services at an affordable price while retaining the highest level of customer satisfaction. As a member of our team, you will play a crucial role in helping us achieve that goal by supporting a variety of businesses and their technology needs.

Responsibilities

• Provide remote and onsite technical support to customers, including troubleshooting and resolving a variety of issues.
• Install, configure, and maintain hardware, software, and other IT assets.
• Document and maintain accurate records of all support requests and activities.
• Ensure customer satisfaction by providing timely and effective communication and follow-up with customers.
• Collaborate with team members to identify and resolve complex technical issues.
• Participate in ongoing training and professional development opportunities to maintain current knowledge of industry trends and best practices.
• Maintain a positive and professional attitude at all times, even in challenging situations.

Requirements

• Associate’s or Bachelor’s degree in Information Technology or related field.
• At least 2 years of experience providing technical support in a customer-facing role.
• Knowledge of IT hardware, software, and networking principles and practices.
• Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical individuals.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to prioritize and manage multiple tasks and projects simultaneously.

Benefits

Benefits

• Starting Salary of $40,000 - 60,000 per year D.O.E. Skillset and salary advancement are possible.
• Some benefits occur after a probationary period and depend on the position
• Mileage reimbursement (if applicable)
• Paid vacation
• Sick Leave
• Insurance (medical, dental, vision, Rx)
• 401k
• FSA Account
• Company provided
  • iPhone
  • Laptop
• Car (Mixed Use)
• Office Snacks
• Home Internet Reimbursement