IT Help Desk Technician

Belt Tech & Supply, Inc. is seeking a talented and motivated IT Help Desk Technician to join our dynamic team. As a leader in providing top-notch products and services in the industrial sector, we understand that the backbone of our operation is robust IT support. In this role, you will be the first point of contact for our employees and provide essential support in resolving their technical issues. You will have the opportunity to work in a fast-paced environment where problem-solving and customer service skills are crucial. Our ideal candidate is someone who is not only technically competent but also possesses strong communication skills to bridge the gap between technology and our staff's everyday needs. You will assist in troubleshooting hardware and software problems, ensuring uninterrupted access to vital applications and systems. This role requires a mix of technical expertise and a customer-first mindset, as you will work closely with different departments to ensure optimal IT functionality. Additionally, you will have the chance to contribute to exciting projects aimed at streamlining our IT processes, enhancing user experiences, and supporting our overall business objectives. Join us at Belt Tech & Supply, Inc., where your skills will be valued, and your impact will be felt across the organization.

Responsibilities

• Provide technical support and assistance to employees via phone, email, and in-person.
• Troubleshoot hardware and software issues, ensuring timely resolutions to minimize downtime.
• Assist in the setup, installation, and configuration of computer systems and peripherals.
• Create and manage user accounts, permissions, and access rights within the company’s systems.
• Maintain an organized inventory of IT equipment and software licenses.
• Document and track support requests using our ticketing system to ensure timely follow-up and resolution.
• Conduct training sessions and create instructional materials to enhance user proficiency with IT systems.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• Proven experience in a help desk or IT support role, preferably in a corporate setting.
• Strong knowledge of Windows and Mac operating systems, as well as common business software applications.
• Familiarity with networking concepts and troubleshooting connectivity issues.
• Excellent problem-solving and analytical skills with keen attention to detail.
• Effective communication skills, both written and verbal, with a focus on customer service.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance