Part-time Support Associate

WorkStep is the leading employee engagement platform for the frontline. Our comprehensive solution brings HR and Operations teams together to help reduce turnover, increase productivity, and engage the hourly workforce. With WorkStep, leaders gather the feedback they need to take action and drive their business forward.

Our mission is simple: to make the supply chain a better place to work. WorkStep’s holistic employee engagement solution ties feedback to business outcomes and empowers leaders to drive meaningful, organizational change. By bringing comprehensive listening, predictive analytics and workforce communication together in one solution, WorkStep gives companies within e-commerce, manufacturing, retail, CPG, transportation, and logistics the tools they need to take action and transform their business.

We are looking for a Part-Time Customer Support Associate to join our team. You will have the opportunity to learn how to support our clients and employees or candidates of our clients in a face-paced startup environment that’s helping to solve some of the biggest challenges for HR and Ops teams. In this role, you will communicate with and troubleshoot issues for our platform users, and provide best practices and assistance to employees and candidates of our customers. You’ll help in facilitating review and analyses of commentary and contribute to data entry/operations tasks.

Primary Responsibilities:

• Assist all customers with questions and issue resolution
• Manage backlog of cases and support tickets
• Review, moderate, and analyze commentary
• Data entry
• Contribute to customer trainings

Requirements

• At least 1 year in a technical support role
• At least 2 years in a customer-facing role
• Availability and flexibility to work holidays
• Availability and flexibility to work Monday - Friday between 8:00 AM - 4:00 PM PST

Preferred experience:

• Bilingual - Spanish
• Experience moderating or reviewing large volumes of data
• Experience with confidentiality principles
• Experience working with enterprise-level customers
• Experience in a Human Resources or Operations field

Benefits

WorkStep is a fully remote company, meaning our team can work from where it suits them—whether that's East Coast or West Coast, in the mountains, or at the beach. We're a collaborative bunch who are focused on helping our customers succeed and deliver results, FAST. But we also know how to have fun and enjoy each other's company. Our benefits include:

• Remote working environment
• Flexible PTO
• Top-notch technology
• Annual team building on-sites (when safe to resume)
• Workspace, wellness, and professional development stipends
• Internet and phone reimbursement
• Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission

If you’re a collaborator who likes a challenge, who doesn’t mind rolling up their sleeves, and wants to join a fast growing company at an early stage, we want to hear from you!

WorkStep is an EEO employer. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or protected veteran status. We are committed to building a safe, inclusive environment for people of all backgrounds.

WorkStep determines pay range based upon numerous compensation factors, including experience, skill set, and a geographic market approach. A current and reasonable estimated range for this position is $25 - $33 / hour. However, it’s possible for an individual to be hired at a salary outside of this range.