Retail Team Member 2024

Plants have the power to inspire, connect, and transform – they’re our reason for being and a gift to be shared. Pistils offers passion, expertise, and tools to all who seek their inner green. Please join us in our quest.

Pistils Nursery seeks a friendly, customer service person to join our growing retail team. Our ideal candidate enjoys bringing people together with beautiful plant life. We offer competitive wages, training, diverse tasks, and benefits including health insurance, paid time off, retirement savings and more!

Key Duties

• Greet customers and engage with them in a positive, welcoming manner.
• Provide exemplary customer service to create an inclusive and safe environment for all guests.
• Process POS transactions and process payments with accuracy and efficiency.
• Help customers select products and plants that are appropriate for their environment (e.g., light level, maintenance). Go the extra mile to make sure each customer what they need to be successful.
• Share product knowledge freely to educate and assist customers.
• Employee cross-selling and up-selling techniques to meet or exceed sales goals.
• Inform customers of sales, promotions, and rewards programs to build customer loyalty.
• Become well-versed in the Pistils aesthetic and product lines. Assist with store merchandising.
• Assist daily with cleaning, organizing, and plant maintenance. And help the team keep the store and yard safe and inviting.
• Assist in receiving, pricing and product merchandising.
• Help attend to the chickens (for Flagship location)
• Learn and adhere to business policies and procedures.
• Perform additional tasks as needed e.g., sign making, window displays, social media content, workshop assistance and plant art creation.

Position Details

This is a non-exempt hourly position scheduled at an expected 24-40 hours per week with occasional overtime. Reports to the Retail Manager. This role will be scheduled at both of our retail stores in Portland (N Mississippi Ave and NW Raleigh St). Starting compensation is $16.50/hour plus benefits.

Requirements

• 2 years experience in Customer Service/Sales
• Weekend and holiday availability
• A team player with a friendly disposition and good communication skills.
• Knowledge of plants (especially houseplants) and a passion to learn more.
• Ability to lift 50 lbs; comfortable moving plant material & using hand truck
• Computer experience preferred: iPad POS system, Google Drive, Google Apps
• Willing to work in all types of weather (Flagship location)
• Comfortable climbing ladders
• Dependable, reliable, punctual
• General math skills
• High school diploma
• Comfortable working alone in retail shops, including opening and closing

• Excitement to work in a growing business environment with the potential for frequent changes and at times ambiguity

Benefits

We are proud to offer a comprehensive and competitive benefits package to promote work/life balance and overall wellness. Benefits include:

• Paid vacation accrual and paid birthday holiday
• Health insurance
• 401k with employer match
• Quarterly profit sharing program
• Paid sick leave
• Paid jury duty leave
• Team member discount (30%!)
• Opportunities for growth

About Pistils Nursery

Pistils Nursery was founded in 2001 to share the gift of plants with our neighbors in Portland, Oregon from our Mississippi Ave flagship location. Through our twenty years in Portland the vision has grown from seedling to plant and from plant to veritable jungle. We expanded our community nationwide with the addition of our online shop in 2012 (www.pistilsnursery.com). In 2016, we completed our solarium; creating an urban oasis with thousands of indoor plant varieties. We set new roots in Portland’s Slabtown neighborhood in 2019 when we opened the doors to our second brick & mortar store.

As we look to the future of Pistils Nursery, we’re sure the brightest leaves and most colorful blooms are yet to emerge. Learn more about our story, vision and values here.

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Pistils Nursery is an Equal Opportunity Employer and values an inclusive and welcoming environment for all people. Pistils Nursery does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All are encouraged and welcome to apply.