School Experience Manager

We are looking for a full-time School Experience Manager to take on ownership of a portfolio of clients for faith-based schools in the Americas Region. The School Experience Manager position is critical to the maintenance and growth of our existing client base and is often the external persona of the company. The right candidate will be a self-starter able to stay focused on their priorities while still working within a highly collaborative team to ensure the best possible client service available. We seek personable and professional School Experience Managers who are willing to be creative and think outside of the box while still aligning their work with broader team and company goals.

The responsibilities of a School Experience Manager include:

• Developing rapport with faith-based clients, building trust, and cultivating strong partnerships to manage your book of business
• Working within the Client Experience Team to achieve company goals for retention, cross-sell/upsell, and expansion of accounts
• Trouble-shooting and resolving unique client situations through tailored and creative solutions
• Preparing proposals/quotes and contracts for clients for our products and services
• Utilizing excellent written and verbal communication with clients as well as within and across internal teams
• Ability to travel around 25-30% of the time to meet with clients in person, attend conferences & other events, and attend internal company events
• Multitasking, setting priorities, meeting deadlines, and managing a variety of workflows
• Working across teams to contribute to the overall mission of our parent company Faria, drive innovation of our products, and further our relationships with our client schools

Requirements

Problem-Solving Skills

• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations

Educational Experience

• Prior experience with K-12 education, particularly within faith based education, is highly valued, especially with educational technology. The role will also require continued education and upskilling in educational trends.

Team Work

• Balances team and individual responsibilities; supports everyone’s efforts to succeed.

Business Acumen

• Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Ethics

• Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Strategic Thinking

• Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Dependability

• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; committed to getting the job done.

Initiative

• Passion and drive to succeed, going beyond what’s expected, looks for opportunities to grow

Communication Skills

• Excellent communication skills, both verbal and written, with the ability to interact professionally with a diverse group of people

Technical Skills

• Proficiency and/or willingness to learn common business and communication technologies (i.e. SalesForce, HubSpot, Zoom, Skype, Slack, etc.)

Benefits

• $59-64,000 annual salary
• Eligible for Variable Compensation
• PTO for vacation (16 days, increasing with tenure), sick (10), holidays (11) and other life events
• Medical, dental, vision, life and disability insurances
• Monthly health and wellness allowance
• 401(k) & Roth Retirement Plans, Faria offers a 3% match up to 6% of employee invested funds
• Company AT&T wireless plan
• Professional development activities & budget
• Various employee recognition programs and company sponsored social events
• Unlimited books budget

Career development and other business needs occasionally present themselves, even for non-traveling roles, therefore, we ask all Faria Education Group employees to maintain a valid passport.

Full training will be provided during induction and further training will be given throughout the duration of your employment, in order to assist in advancing your career with Faria Education Group.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

Faria is a global company that offers a hybrid (in office / remote) work environment, with the details left to your manager’s discretion. While we have a physical office in Portland, Oregon, currently we also support hiring of full-time employees in 15 states. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring full-time employees.

CO, GA, IL, IN, LA, MI, MO, NC, NV, OH, OR, TN, TX, WA, and WI.

ABOUT FARIA EDUCATION GROUP

At Faria Education Group, we are dedicated to reaching every learner and inspiring every educator. As the trusted partner of over 10,000 schools and 4 million students in 155 countries, we lead the way in international education systems and services.

We offer an integrated suite that supports all aspects of curriculum management, teaching and learning, admissions, and school-to-home communications. With an unwavering commitment to innovation, our technology is designed with rigorous standards for data protection and security, ensuring first-class training and support for modern international schools.

Through our innovative online courses and revision programs, we provide comprehensive educational experiences. Our offerings include the IB Diploma and Cambridge online courses, bringing high-quality education to schools and homes worldwide.

Join us in our commitment to transforming education and empowering communities globally. Explore our services, including ManageBac, OpenApply, Atlas, SchoolsBuddy, Pamoja, Wolsey Hall, and Oxford Study Courses.

https://www.faria.org/careers