Accounts Receivable Associate - Entry-Level

J. W. Pepper was founded in 1876 and is the world’s largest retailer of sheet music, with a particular focus on the K12 education market, offering over 1.2 million products on our website from over 1,000 suppliers. The company is headquartered in Exton, PA with large distribution facilities in Atlanta, GA and Salt Lake City, UT.

Our Mission:

Pepper primarily serves people who direct music programs in schools, churches and community groups and it’s our goal to thrill them with our service throughout their career. Our ability to present the highest quality products in formats that meet the needs of our music education customers has become a hallmark of our Editors’ Choice and catalog promotions.

Job Description:

The Accounts Receivable Representative is a member of the Accounts Receivable Department which is a part of Pepper’s National Processing Center. They will work closely with their team and other departments to ensure orders are processed accurately, in a timely manner and with a high level of customer service. It is important that they have strong communication skills and the ability to problem solve in a time sensitive environment. They are responsible for maintaining up to date information in all of Pepper’s systems to ensure timely invoicing, collections, and cash application as well as the management of all AR aging components.

THIS POSITION IS LOCATED IN EXTON, PA.

Duties and Responsibilities:

• Research and resolve errors, unapplied, and unidentified payments in the receivable manager daily file
• Investigate and resolve any irregularities with data files on a daily basis.
• Perform daily account reconciliations which can require research and matching of old and new invoices.
• Process incoming ACH Payments
• Prepare the file batches for processing ACH payments into EBS
• Process all types of ACH payments including customer initiated and treasury report ACH payments.
• Research and resolve any discrepancies associated with ACH payments.

• Process incoming Wire Transactions
• Process wire transfers on a daily basis.
• Research and resolve any discrepancies with wires to ensure data integrity.
• Process, Research and Resolve Credit Check Failure Holds for incoming orders.
• Contact customers when necessary to research and resolve credit card hold discrepancies that require customer information to resolve
• Research and resolve incoming order Credit Authorization Failures.
• Modify client orders when necessary.
• Process incoming Virtual Credit Card Transactions on a daily basis.
• Resolve invoice discrepancies for customers through written communications such as email and verbal conversations.
• Provide high level of customer support by taking incoming calls and timely resolution of customer support tickets.
• Produce accounts receivable reports on a daily basis.
• Manage collections cases in CRM (Sugar) in a timely manner.
• Other general AR duties, special projects and tasks as assigned.

Requirements

• Detail Oriented
• Good Time Management
• Strong Organizational Skills
• A keen eye for detail
• Ability to work independently
• Ability to communicate articulately and efficiently with both internal and external customers
• Ability to resolve problems in a timely manner
• Good written and oral communication skills
• Self-motivated and directed
• Attention to detail
• Proficient in Microsoft Office (Word, Excel, Teams)

Skills and Qualifications

High school diploma or equivalent

Benefits

• Medical
• Dental
• Vision benefits available
• Paid holidays and vacation following company schedule
• 401(k) during enrollment period

J.W. Pepper & Son provides equal employment opportunity for everyone regardless of age, sex, color, race, creed, sexual orientation, national origin, religious persuasion, marital status, veteran status, disability that does not prohibit the performance of essential job functions with or without reasonable accommodation, or other classifications protected
by applicable federal, state or local law.