Client Relations Manager

ABOUT POGUST GOODHEAD

Pogust Goodhead is a unique partnership between American, British, and Brazilian lawyers, with particular expertise in complex litigation; namely mass tort and group litigation. Our US offices have led the fight against corporate greed and misconduct in complex mass tort, environmental, and class action claims on behalf of countless individuals over the last twenty years. Our firm’s European offices are currently managing some of the largest claims in English legal history, including claims against various vehicle manufacturers arising from the diesel emissions scandal. The firm is at the cutting-edge of group consumer claims, currently representing hundreds of thousands of affected clients throughout the US, Europe, and across the globe. We are dedicated to environmental and social justice.

We find solutions where others can’t.

We fight for justice when others won’t.

We stand up for people against powerful corporations.

Our purpose is to make the world a better, fairer place, with every case we win.

Globally, Pogust Goodhead now boasts over 100 lawyers and 500 staff in countries including the US, having recently merged with sister firm Pogust Millrood LLC, one of the leading mass tort and personal injury firms in the United States. Pogust Goodhead also has offices in the UK, the Netherlands and Brazil. See our website for more information about our firm.

Requirements

What will you be doing?

You will play a vital part in assisting our Legal Team in all aspects of civil litigation. Your main duties will involve:

• Working under partner and/or associate in the management of clients from beginning to end
• Managing client files and liaising directly with clients in order to progress their individual claim
• Handling client relations matters and obtain updated treatment status from clients
• Assist in obtaining medical records, reports, bills and employment records
• Other Responsibilities as assigned.

What you’ll bring to Pogust Goodhead

We’re looking for experienced litigation professionals who are as passionate about what we do as we are.

You’ll come with excellent academic credentials and be able to demonstrate your experience in civil litigation. You’ll have a keen interest in environmental protection and human rights.

Strong written and spoken communication skills are vital, as are excellent analytical skills and acute attention to detail.

You’ll enjoy working in an independent and proactive manner, willing to ask for help when needed, and have the utmost respect for client confidentiality. A resilient, highly organized, and flexible approach will allow you to feel comfortable working as part of a professional and passionate international team.

We welcome additional non-legal experience involving client care or customer facing roles, but this experience is not essential!

Benefits

Our commitment to you

At Pogust Goodhead we believe in championing personal growth and achievements, where everyone feels that they are supported and valued as individuals.

We know that our team are the heart of Pogust Goodhead and that is why we make the following commitment to all our people:

To be a meritocracy with a fair and transparent pay review process

To offer opportunities for internal promotion

To provide everyone with a fair and structured performance review process

To provide a learning environment that supports its employees in becoming experts in their roles

To give all Pogust Goodhead’s people opportunities to influence and improve how we work

Twelve weeks paid parental leave

Hybrid work from home option

Our commitment to building an inclusive workplace

Pogust Goodhead is an equal opportunities employer who believes passionately that our team should represent the diversity of the clients that we support. We are committed to providing a place of work that provides fair and equal career growth and learning opportunities to all its employees. We do not tolerate discrimination of any kind within our company, and we celebrate creating a culture offering opportunity for all, regardless of race, culture, gender, age, sexual orientation, socio economic background, disability, veteran status or religious beliefs.