Client Service Scheduling Specialist

Join us in collaboration with Delcoi, where we're looking for a Client Service Scheduling Specialist to play a vital role in supporting client operations through effective and timely appointment management. This role is crucial in enhancing the client experience and streamlining service processes as our client base grows.

Explore more about Delcoi on their website.

https://www.delcoi.com/los-angeles/

Key Responsibilities:

• Efficiently book and schedule client service appointments, ensuring promptness and accuracy
• Provide clear communication to both technicians and clients regarding service details
• Adjust schedules and manage any necessary changes to appointments as they arise
• Track and organize records of all service appointments, including updates and cancellations
• Collaborate with the technical team to design optimal schedules that meet client needs
• Follow up with clients post-service to verify satisfaction and handle feedback
• Prioritize and respond to incoming service requests based on urgency
• Troubleshoot and resolve any scheduling conflicts or concerns

Requirements

• Proven ability to thrive in a dynamic, high-paced environment
• Background in appointment coordination or service scheduling (preferred)
• Team-oriented mindset with the ability to work independently on daily tasks
• Experience with digital scheduling tools or similar software platforms
• High level of accuracy and attention to detail
• Strong decision-making skills, capable of evaluating situations effectively
• Excellent communication skills, both written and verbal
• Outstanding organizational and time management abilities

Benefits

• Competitive salary package tailored to your experience
• Permanent, full-time remote position
• Generous paid time off – 30 days annually
• Standard 5-day work week
• Comprehensive health benefits package

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. 

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. 

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.  

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. 

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. 

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. 

Privacy and Pay Equity: 

• California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com. 

• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available. 

• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. 

State-Specific Information: 

• Rhode Island: We do not request or require salary history from applicants. 

• Connecticut: We provide wage range information upon request or before discussing compensation. 

• New Jersey: We do not inquire about salary history unless voluntarily disclosed. 

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. 

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. 

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. 

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.