Customer Service Representative

Snap-tite Hose, a leading manufacturer of high-quality fire, agricultural, and industrial hose products, is seeking a Customer Service Representative. The CSR supports our customer base from the distributor to the end user to accomplish the goals and initiatives in our fast-growing organization. Snap-Tite Hose has a proud history of innovation and excellence in the industry, and the successful candidate will have the opportunity to work alongside a dedicated team who is committed to engineering and manufacturing the industry's best fire hose! The salary range for this position is $18-$20/hr based on experience. This position can be based out of the Fairview, PA or Union City, PA facility yet must be available to travel to the other facility at least twice a week.

Our mission: We produce the best lay-flat hose as if lives depend on it…because they do!

POSITION SUMMARY: The Customer Service Representative is responsible for ensuring our customers and outside sales force receive the highest level of service and support while assisting to place orders, generate quotes and handle their questions and/or concerns.

THE RIGHT CANDIDATE BRINGS.....

• the ability to work independently while setting priorities and taking requests from multiple business partners.
• a team-based mentality towards other departments to support the business needs.
• high value on the importance of our customer's needs to support their goals.
• a high level of attention to detail and accuracy.
• Ability to communicate well to all levels of the organization as well as professional communication to all outside avenues.
• Desire and prove the ability to move up in the organization

WHAT YOU'LL DO.....

• Interacts with customers via telephone, email, or online chat to provide information regarding the company’s products and provides customer support in placing orders.
• Provides quoting information to customers based on their requirements which includes but is not limited to pricing, turnaround time, shipment methods, etc.
• Collects information via fax, phone and written request for customer orders and enters required data to generate a purchase order for processing.
• Educates customers on the features and benefits of products offered that fit their needs.
• Processes customer product issues through submitting RMA’s to the quality department for review and investigation.
• Ships and processes customer requests for samples and literature.
• Works closely with the outside sales team to ensure the accuracy of information provided for customer quotes, shipments, and turnaround times.
• Communicates effectively with necessary departments regarding customer order completion, shipment, and complaints.

Requirements

• At least 1 year customer service experience or manufacturing working experience in the hose industry with the preferred characteristics for a CSR.
• High School diploma or equivalent.

• Proficient in MS Office Suite
• Previous working knowledge of GP is a plus

Benefits

WHAT YOU'LL ENJOY....

• An environment where customer service plays an important role in our business.

• Workplace where the team cares about each other, and the customer service team opinion is valued for this area of expertise.

• Medical, dental, vision, life insurance, short-term & long-term disability, accident insurance, critical illness insurance and 401k.

• Learning and development opportunities through formal and informal training and coaching.