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Customer Service Representative

Eastern Engineered Wood Products

Bethlehem, pennsylvania

Job Details

Full-time

Full Job Description

Eastern Engineered Wood Products, a two-step wholesale distribution company, focused solely on selling engineered lumber to the building supply trade, is seeking a kind, motivated, and detailed-oriented Customer Service Representative. We are a family-owned business that takes pride in providing quality products and service. We strive to learn and grow, consistently implementing quality and process improvements, so we can be a preferred and trusted partner for our customers. We are dedicated to safety, quality, and excellence. We are a team of experienced employees committed to fostering a work environment which is encouraging and respectful of our employees thereby promoting dedication, productivity, teamwork, and longevity. Eastern Engineered Wood Products is an equal opportunity employer.

Requirements

Summary

Communicates effectively with customers, via telephone or electronically, and processes information from customer interactions by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Manage high volume of incoming calls
  • Prepare quotes for customers
  • Respond to customer inquiries through all points of contact
  • Enter customer orders, quotes, and returns into the system
  • Schedule and coordinate deliveries
  • Communicate with the drivers on orders and routes when necessary
  • Close out invoices
  • Must have ability to multi-task
  • Demonstrate high level of attention to detail
  • Miscellaneous projects as assigned


    • Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

  • Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
  • Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
  • Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; upholds organizational values.
  • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; responds to management direction; takes responsibility for own actions; exhibits sound and accurate judgment; observes safety and security procedures.
  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.


    • Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Associate’s degree or equivalent from a two-year college or technical school; or one to three years related experience and/or training.

    Reasoning Ability

    Ability to apply common sense to carry out detailed but straightforward written and/or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

    Computer Skills

    To perform this job successfully, an individual should be proficient with the Microsoft Office suite. Knowledge of BisTrack is a plus.

    Benefits

    Medical

    Dental

    Vision

    401(k)

    Life Insurance

    Long-term and Short-term Disability

    Profit Sharing

    Identify Theft Protection

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