Director of Crisis Services

Are you a leader of behavioral health in crisis counseling, suicidal intervention, and family supports? Does your passion for service express itself through providing person-centered, trauma informed care? Do you have a demonstrated record of successful supervisory experience and organizational management, with a collaborative and solutions-oriented mindset?

Access Services is hiring a Director of Crisis Services to lead the management, organization and daily operations of the Mobile Crisis Program of Montgomery County, with oversight of partnership programs. The office base for the Director of Crisis Services is in Plymouth Meeting, PA. The Director will oversee the onsite scheduling, direct weekly supervision support and education of the crisis workers to help ensure that the program objectives are being met, accurate documentation is maintained, and the services provided are helpful to those receiving them. As Director of Crisis Services, you will assist to educate and create public awareness of the program and pursue collaborative relationships with other organizations to support the best outcomes for individuals and families experiencing crisis.

Requirements

Essential Responsibilities of the Director of Crisis Services:

1. Provide overall management, organization and daily operational oversight of the Mobile Crisis Program to maintain excellence of services provided to Montgomery County, while maintaining compliance to all Access Services policies, procedures, and philosophy of care.

2. Ensure excellence in partnerships including MCORT, law enforcement relationships, CCBHC and ICWC relationships, and others.

3. Maintain effective communication with the Senior Director, Vice President, and other service line leaders

4. Report any operational, staff or individual concerns according to Access Services established policies and procedures.

5. Partner closely with the Peer Support/Teen Talk Warmlines to ensure mutual support and shared referrals.

6. Perform telephone counseling and mobile crisis support as needed.

7. Supervise Assistant Directors in individual and group settings, and oversee the interview, hiring, training, quarterly coaching, and development of crisis workers.

8. Ensure adequate overnight coverage, training of overnight staff, and monitoring of overnight productivity.

9. Lead from a position of vision and strategy to support the program to respond to environmental needs and changes, to grow in advance of opportunity, and to always be ready for change.

10. Partner with fiscal team to track revenue and expenses and ensure accurate claims through accuracy in data entry.

11. Promote the Mobile Crisis Program within the community in partnership with other program leaders and with the Culture and Engagement Department.

12. Seek to partner with others in the community to ensure the best possible support for families and individuals in crisis and to build stronger communities.

13. Maintain regular and predictable attendance, and work scheduled overtime, or be available for unplanned overtime as necessary, to meet program needs.

Work Schedule:

• Full Time. Schedule flexible, primarily Monday-Friday, 8am -4pm. Mobile Crisis offers 24/7 support, with 24/7 staffing in office. Schedule flexibility is required, including 1 evening and some weekend support.

Requirements and Qualifications

Education: Master’s degree from an accredited college or university in psychology, social work or other human services related field required.

Certification: While not required, Licensure in social work or counseling is preferred; Certification in counseling also preferred.

Experience: At least three years of experience in program leadership, administration, or crisis systems work.

Benefits

Salary:

• $70,000

Our full-time comprehensive benefits package includes:

• Health, Vision, Rx, & Dental insurances, HSA/FSA, 401k program.
• Tuition Reimbursement, Student Loan Assistance.
• 20 Days PTO (vacation, sick days), 7 paid holidays, 2 floating holidays
• Mileage/Toll Reimbursement, paid travel time between worksites.
• Life Insurance, Short/Long Term Disability, Catastrophic Sick Leave, Paid Parental Leave.
• Employee Assistance Program (telehealth/in person).
• Referral Bonuses up to $750 per hire.
• College tuition discounts, Credit Union perks, retail discounts.

Access Services is an Equal Opportunity Employer.

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