Product Manager

About TherapyNotes

TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, billing, documenting, and managing telehealth sessions, enabling clinicians and practice managers to focus on what matters most: quality patient care.

At TherapyNotes, we are a growing team of passionate and talented individuals. Our team thrives on collaboration and innovation, continually pushing the boundaries of what EHR software can do. We pride ourselves on our ability to adapt to the ever-evolving landscape of healthcare and technology, staying at the forefront of industry trends.

We believe in pushing each other to learn and solve complex problems, fostering an environment where your skills and expertise will flourish. Together, we are shaping the future of behavioral health software, making it easier for clinicians to provide the best possible care to their patients.

If you are passionate about technology, mental health, and making a difference, TherapyNotes is the place where you can realize your potential.

Position Description:

We are seeking a dynamic Product Manager to take the helm of user interaction and usability enhancements within our EHR system. This role involves a strategic blend of technical acumen, user insight, and market analysis to steer the product roadmap and ensure our solutions not only meet but exceed the evolving needs of our users.

In this role, you'll ensure a seamless and intuitive user experience that empowers our users to deliver the best possible care. You'll craft the product roadmap, conduct in-depth user research, and analyze competitor offerings and industry trends. Through a data-driven approach, you'll gain a deep understanding of our customers' needs and identify opportunities for us to competitively differentiate ourselves. Ultimately, your decisions will shape what gets built and prioritized to ensure TherapyNotes is the best-in-class EHR and Practice Management solution for behavioral health professionals.

Responsibilities:

• Own the product roadmap: Analyze market trends, gather user feedback, and collaborate with stakeholders to define and evolve our product vision and strategy, especially with respect to our design system, accessibility and landing pages. Develop a clear roadmap that prioritizes features based on their impact on business goals and user needs.
• Deep understanding of our customers: Possess comprehensive knowledge of the challenges and workflows of behavioral health professionals and practice managers, from solo practitioners to large group practices. Translate this understanding into intuitive and efficient product features.
• Experience in Health IT and behavioral health: Proven experience working with EHR systems and other relevant healthcare technologies is highly desirable. Similarly, candidates with a genuine understanding of the specific needs within the behavioral health domain will stand out.
• Agile leadership and cross-functional collaboration: Champion Agile methodologies, effectively prioritize work with our POs and designers, and collaborate seamlessly with our engineering, UX, sales, and customer success teams. Work closely with management, other product managers, customer success and sales to maintain alignment and coordination across the organization.
• Data-driven decision making: Leverage user feedback and analytics to measure product performance, identify opportunities for improvement, and guide feature prioritization. Continuously analyze competitor offerings and industry trends to inform product strategy. Conduct user research, including interviews, surveys, and usability testing, to identify user needs and pain points. Track and measure the success of product initiatives through key performance indicators (KPIs).
• Exceptional communication and presentation skills: Collaborate with internal and external stakeholders to continuously refine our product strategy. Collaborate with our technical writers to develop and present clear product documentation and communication materials.
• Passion for making a difference: We believe in the power of technology to improve lives. You share our passion for making a positive impact in the mental health care space.

Qualifications:

• 5+ years of experience as a software product manager, preferably in the healthcare or behavioral health SaaS industry.
• Bachelor's degree in a relevant field, such as computer science, business, or healthcare administration, is required.
• Passion for behavioral health and improving the lives of healthcare professionals.
• Deep knowledge of the behavioral health landscape and the challenges faced by practitioners is preferred.
• Experience with EHR systems and other relevant healthcare technologies is a plus.
• Proven track record of successfully launching and evolving software products.
• Strong understanding of Agile methodologies and product management best practices.
• A strong understanding of user-centered design principles and methodologies.
• Experience conducting user research, including interviews, surveys, and usability testing.
• Proven ability to analyze data and translate insights into actionable product strategies.
• Demonstrated ability to collaborate and coordinate across various departments, teams, and functions.
• Excellent communication, collaboration, and presentation skills, capable of conveying complex ideas clearly.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Bonus points for:

• Knowledge of behavioral health workflows and best practices.
• Experience with user experience (UX) design tools and systems
• Experience with the development and maintenance of design systems is a big plus

Competencies

• Teamwork - Balances team and individual responsibilities, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, able to build morale and group commitments to goals and objectives, and supports everyone's efforts to succeed. 
• Written Communication - Writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, and able to read and interpret written information.
• Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations, and uses reason even when dealing with emotional topics. 

Benefits

• Competitive annual salary - $105,000-135,000
• Comp-time and flexible work hours
• Full health, life, disability, and dental insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program
• Company provided refreshments

TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.

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4/12/2024