Crisis Intervention Specialist

Are you seeking an opportunity where you can have an impact on your community? Mental Health America of Greenville County (MHAGC) is expanding.  MHAGC will train you to be a full-time Crisis Intervention Specialists to handle their 24/7 crisis hotline, the 988 Suicide & Crisis Lifeline via phone, chat and text.

Are you ready to embark on a journey where your empathy, compassion, and listening skills can truly make a difference? At our organization, we're on a mission to support, strengthen, and save lives through services that positively impact mental health. As a Full-Time Evening Crisis Intervention Specialist, you'll be at the forefront of this mission, providing vital support to individuals in crisis through the 988 Suicide & Crisis Lifeline. No prior experience in crisis intervention? No problem. We're seeking individuals who possess a genuine desire to help others and a willingness to learn. If you're ready to receive comprehensive training, develop invaluable skills, and make a meaningful impact, we invite you to join our team today.

Mission: At our core, we are dedicated to supporting, strengthening, and saving lives through services that positively impact mental health. As a Full-Time Evening Crisis Intervention Specialist, you'll embody our mission every day, providing essential support to those in crisis.

Qualifications/Position Requirements: No prior experience in crisis intervention? No problem. We're looking for individuals who possess exceptional communication skills, both verbal and written, and who are deeply empathetic and compassionate with good judgement. While a high school diploma is required, we welcome candidates from all backgrounds and experiences. If you have a genuine desire to help others and a willingness to learn, we want to hear from you.  It is a plus if you have some college, previous volunteer or work experience in social services or non-profit fields.

Functional/Personal Qualities: As a Crisis Intervention Specialist, you'll have the opportunity to develop and showcase a range of qualities that are essential to our mission:

• Self-Management: Take ownership of your role, manage your time effectively, and maintain control over your responsibilities.
• Judgment: Make informed decisions based on empathy, reason, and sound conclusions.
• Leadership: Inspire and guide your peers toward shared objectives, fostering teamwork and resolving conflicts.  Must be able to give and receive constructive feedback.
• Initiative: Demonstrate a proactive approach to problem-solving and innovation, seizing opportunities to make a positive impact.
• Dependability: Be a reliable and consistent presence, fulfilling your commitments and meeting deadlines without fail.
• Reliability: Consistently deliver high-quality work and follow instructions with precision.
• Communication: Share information openly and effectively, both verbally and in writing, fostering a culture of transparency and collaboration.
• Technology: Proficient in multitasking, capable of navigating computer systems, adept at learning and utilizing multiple software programs at one time, while engaging in phone conversations, and communicating via chat and text across multiple platforms."

Crisis Intervention Specialist Duties Include:

• Receive comprehensive training in crisis intervention techniques and active listening skills.
• Provide compassionate support to callers on our 988 Suicide & Crisis Lifeline
• Prioritize follow-up services to ensure comprehensive care for every individual in crisis.
• Maintain confidentiality and uphold ethical standards in all interactions and documentation.

Join Our Team: If you have a compassionate heart, a listening ear, and a desire to make a difference, we invite you to join our team as a Full-Time Crisis Intervention Specialist. Together, we'll provide a listening hear, support, and hope to those who need it most.

Requirements

Physical Demands

Occasionally lift 20 lbs.

Sit for extended periods

Utilize computer, keyboard, and phones

Physical Environment

Climate-controlled office environment

Benefits

Full-time positions offer sick/vacation time,100% paid health, vision, dental, life, long and short-term disability.