Event Support Specialist

Magnolia Plantations & Gardens, one of the nation’s oldest and most frequented historical public gardens, is looking for a new Event Support Specialist to oversee the successful execution of weddings and events. This role serves as the second-in-command to MPC’s Events Manager, ensuring that guests have a positive, memorable experience with our property. This position requires nights and weekends.

What you will be doing:

• Assists the Event Manager with the logistics of the event: supports parking, traffic control, and security procedures, oversees the delivery and set-up of vendor equipment pre-event; oversees the dismantling and removal of vendor equipment post-event
• Serves as an MPC Point-of-Contact during the event: oversees welcomes guests upon their arrival and provides assistance to seating arrangements; conducts walk-throughs during the event to ensure that the venue and facilities remain neat and clean; tending to guest requests, questions, and resolving complaints/issues as they arise; 
• Responsible for closing out the event: provides direction for guest exits; creates end of shift report; ensures that MPC equipment used for the event has been cleaned/organized and put away; ensures venues used for the event have been cleaned/organized, trash removed, and lights/AC turned off
• Makes emergency and general repairs for assigned equipment and facilities including plumbing, electrical, basic carpentry, heating and cooling, and other building systems
• Meets with the Sales & Events staff weekly to debrief past events, make changes/improvements to current processes as needed, and to communicate details for upcoming events to ensure the comfort, safety, and best positive experience for our guests
• Represent a team-player spirit when assigned other duties and projects as required

Requirements

Who you are:

• You have 1+ years’ experience in an operations or food service role, preferably as a Banquet Captain or Event Planner in the tourism or hospitality industry. Serv Safe and/or TIPS certifications preferred, but not required
• You’re passionate about customer experience and are extremely detail-oriented. To you, there’s nothing better than checking off all boxes of your to-do list
• You’re comfortable connecting with a wide variety of people, and are able do so by flexing your communication style to meet the unique needs and backgrounds of the people you’re with
• You’ve got strong customer service skills. You understand that the best events are ones that exceed guest expectations and have an excellent attitude and interpersonal skills with the utmost professionalism 
• Due to the nature of the events/wedding industry this position may require long-days and/or work on the weekends as needed. We’re mindful that in order for you to be the most effective in your role, it’s important that you balance that work with time to rest, so we offer generous PTO and other benefits to support you

Benefits

We are proud to offer a competitive salary starting at $17.00/hour, in line with industry standards.

Employee Benefits

• Magnolia realizes the importance of a healthy work/life balance and offers a generous amount of PTO, Sick Days & Paid Holidays
• Happy Birthday.. off! If you are scheduled to work on your special day, you can request 8 hours of pay
• Magnolia contributes 80% of medical premiums for employee-only coverage and 40% to all other levels of coverage
• No cost $10,000 life & accidental death and dismemberment (AD&D) insurance
• 401K retirement plan matching at 4%
• If enrolled in our medical plan, access to covered MinuteClinic® and Teledoc® services are offered to you free or at a lower cost. Covered medical participants can also enjoy Peerfit (helps you stay active with monthly credits that can be redeemed for group fitness classes), Wellness tools (health assessment and online programs to help you meet your goals), Discount program (helps you save on health products and services), 24/7 Employee Assistance Program (helps in all aspects of life, from emotional well-being, legal and financial help), behavioral telehealth/virtual providers and services, no-cost diabetic meters and enhanced maternity program. Plan participants are also offered free, online will preparation with claimant support services and emergency travel assistance

Employee Discounts

• Experience our history, horticulture and nature with your loved ones! Employees can host their immediate family members (on non-scheduled working days) to Magnolia! This includes free admission to the gardens and to all tours. If immediate family members visit during an employee's scheduled working day, eligible family members are welcome to visit the gardens with free admission. Please contact the Welcome Center for more information.
• Save 50% on all on-site venue rentals (includes standard fees), 40% off at our charming Gift Shop and meal discounts at our impeccable Peacock Cafe!
• Employees and their immediate family members can join Community Events for free!
• Enjoy discounted pricing for Magnolia's prime Special Events
• Earn your Reciprocal Admission Pass after your first 90 days! This gold pass allows you and one guest free admittance to over 40 participating attractions such as: SC Aquarium, SpiritLine Cruises, Charleston County Parks, Children's Museum of the Lowcountry and many more!
• Team Members are provided company branded uniform items at no cost!

Training & Development

• No-cost continuing education training for current licenses that benefit both you and MPC
• Limitless internal training and development opportunities!

Additional Perks

• It really pays! Referral bonus for an employee's referral that is hired and completes three months of service. $500 for full-time hires and $250 for part-time hires.
• Accept your own stainless steel Magnolia logoed bottle, perfect for preserving our environment and keeping your drinks hot or cold (up to 24 hours)
• 6mi of Biking and Walking Trails for you to use