Guest Services Associate, Isle of Palms
AvantStay
Isle of Palms, south carolina
Job Details
Full-time
Full Job Description
Who we are
AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.
What we are looking for
A Guest Services Associate who will be responsible for assisting with the management of the front office including guest experience management, systems management, and supporting property owner requests. This person will need to be organized in order to handle multiple responsibilities at once.
Must reside in the designated area.
What you'll do
- Coordinate guest relations, including but not limited to guest check in, concierge services, and reservation information.
- Notify property manager if any non-routine proposal/invoice will be over $200.00.
- Create work tickets and dispatch vendors and maintenance technicians
- Responsible for daily communication with homeowners and guests
- General upkeep of the office, including management of collateral, office supplies, owner arrival supplies, etc.
- Complete daily operations check list
- Monitor guest inbox
- Ensure all guest rental fees are collected
- Assist/coordinate owner and guest mailings and special events
- Provide contractor keys and dispatch if needed
- Coordinate daily operational needs with front office staff.
- Attend all scheduled meetings where presence is required
- Report all safety hazards
- Adhere to attendance policies and schedules set by the team
- Perform additional responsibilities as required
Requirements
- 2 years front office and/or reservations experience
- Prior vacation rental or real estate experience preferred but not required
- Excellent organization and time management skills
- Excellent listening and interpersonal skills
- Strong attention to detail
- The ability to work well as a team as well as individually at times
- Strong tact and diplomacy; interacts with and works cooperatively with associates, property owners and guests
- Ability to multi-task in a high paced environment
- Ability to read, speak, write, and understand English
- Must be adaptable and flexible to change
- Ability to work a flexible schedule and be able to work weekends and holidays
- To remain calm and professional at all times
- Be able to make quick decisions and possess good judgment
- Availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs
- Reliable car and a valid driver’s license (preferred)
Benefits
- The role has an hourly pay rate of $20 - $22 dependent on your skills and experience
- Benefits and Paid Time Off
- Company-sponsored insurance (medical, dental, vision, life, etc.)
- Team bonding and off-site events
- Complimentary and discount stays at AvantStay properties
- Parental leave
- Fitness Reimbursement
- Mileage Reimbursement
When you join AvantStay
You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.