Human Resources, Site Manager

About us

LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD covers over 200 conditions, including primary care, men’s and women’s health, allergy & asthma, and dermatology. The company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center. LifeMD was recently ranked #166 in the 2023 Deloitte Fast 500.

About The Role

The HR Manager will be in charge of delivering operational support and overseeing all HR activities at our call center in Greenville, SC. This exciting role encompasses a wide range of responsibilities, from managing talent succession and promoting a stable workforce to ensuring compliance, fostering team relations, nurturing team member growth, and serving as the main HR contact for all site-related matters. As a crucial member of our team, the HR Manager will play a vital role in ensuring a positive and productive work environment.

Responsibilities

• Act as the primary point of contact onsite at our call center in Greenville, SC for all HR-related inquiries and concerns
• Perform duties encompassing a variety of HR functions, including but not limited to onboarding, new hire orientation, benefits, employee relations
• Ensure adherence to employment laws and regulations while fostering a harmonious and efficient work environment
• Facilitate the employee offboarding process by conducting exit interviews and compiling termination notice details
• Collaborate closely with the VP of HR and call center management to seamlessly incorporate HR programs, initiatives, as well as training and quality assurance programs
• Focus on employee development, performance management, and other HR-related functions to enhance overall performance
• Ensure alignment with company-wide HR standards and practices
• Support leadership in initiatives aimed at enhancing service quality and patient satisfaction

Requirements

• 3+ years proven experience as an HR manager or Associate HR Manager
• Bachelor's Degree preferred
• Extensive Knowledge of all federal, state, and local HR laws
• Strong familiarity with PTO, sick time, and leave of absence policies
• Proficiency with Human Resource Information Systems (HRIS) - Paycom experience is a plus
• Customer service-oriented mindset
• Ability to prioritize multiple tasks and effectively communicate status with stakeholders
• Exceptional organizational and problem-solving abilities
• Ability to thrive in a fast-paced, dynamic environment

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited PTO Policy
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development