Onboarding/ Enablement Solutions Engineer

Hey, we're Elevar (recently acquired by Buxton). We help direct-to-consumer (D2C) brands like Vuori, SKIMS, Glossier, and thousands of others on Shopify supercharge their conversion tracking and analytics. Our server-side conversion tracking technology transforms shopping behavior into structured, trackable events with attribution, resulting in near 100% conversion accuracy. This unique approach helps our customers generate more revenue from their site and existing marketing campaigns, without changing anything (Product Value ROI for the win!).  

But -- we aren't helping as many D2C brands as we could and should be. And that's where you come in. We're on the hunt for an Onboarding/Enablement Solutions Engineer to join our growing team.

Key Responsibilities:

• Lead the onboarding process for new clients of all sizes, ensuring a smooth transition and seamless integration of our ecommerce tracking solutions.
• Serve as the primary technical point of contact for clients, providing expert guidance and troubleshooting support throughout the onboarding journey.
• Collaborate closely with cross-functional teams to develop and implement tailored solutions that meet clients' specific needs and objectives.
• Conduct training sessions and workshops to educate clients on best practices for ecommerce tracking and behavior analytics.
• Act as a liaison between clients and internal teams, advocating for clients' needs and driving continuous improvement of our products and services.
• Proactively identify opportunities to enhance the onboarding experience and streamline processes for future clients.

Requirements

• Minimum of 3 years of experience in a client-facing technical role, preferably in ecommerce or digital marketing.

• Proficiency in Google Tag Manager, Shopify backend, GA4, and Facebook Business Manager is essential.
• Strong technical aptitude, including proficiency in JavaScript, HTML, and CSS.
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate complex technical concepts to non-technical stakeholders.
• Proven track record of driving successful client engagements and delivering innovative solutions.
• Self-motivated with a proactive mindset and a strong commitment to client satisfaction.

Benefits

Benefits & Perks at Buxton 

Buxton has been taking care of its employees and their loved ones for 30 years with a commitment to providing quality benefits programs that are comprehensive, flexible, and affordable. Giving employees the best in benefit plans is one way we can show that, as an employee, you are our most important asset. 

• Benefits effective the first day of the month following hire date! 

• Health benefits, company-paid long-term disability, voluntary short-term disability, company-paid Life and AD&D insurance, voluntary supplemental Life insurance (employee/spouse/child), and health and dependent care flexible spending accounts all effective the first day of the month following the month of hire. 
• Free Virtual Medical Visits for employees and dependents enrolled in a medical plan. 

• Quarterly enrollment 401(k) Savings and Investment Plan with 50% company match up to 6% of the employee contribution. 100% vested in only 3 years! 
• Front-Loaded Paid Time Off (PTO)
• Employee Assistance Program 

Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders. Please note that while we value global perspectives, we are unfortunately unable to sponsor work visas at this time. Applicants must be currently authorized to work in the United States. 

About Buxton 

Buxton is the global leader in retail customer analytics. Backed by 30 years of expertise, we leverage a unique blend of data, analytics, and AI to empower businesses to understand their customers, increase the efficacy of their marketing campaigns, optimize site selection, and drive growth. With our recent acquisition of Elevar, a dynamic conversion tracking solution for fast-scaling e-Commerce brands, together we create an omni-channel powerhouse, and aim to provide data-driven insights and shape the future of customer engagement across all channels. 

Our commitment to diversity 

At Buxton, we believe that diversity of thought, background and experience makes us stronger. We are committed to building an inclusive workplace where everyone feels valued and empowered to bring their authentic selves to work. We value an environment of belonging, where diverse perspectives are celebrated, and each individual has the support and resources to thrive. 

EEO statement 

Buxton is committed to a diverse and inclusive workplace. Buxton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employment is decided on the basis of qualifications, merit, and business need. 

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