On-Line Customer Service Representative

Property Stewards, a company founded on the principles of helping and caring for others, is seeking a highly motivated and customer-focused individual to join our team as an On-Line Customer Service Representative. As an On-Line Customer Service Representative, you will play a crucial role in maintaining our exceptional customer service standards and ensuring that our valued customers receive the support they need.

With a company history that began with a humble pressure washer, Property Stewards has grown into a trusted name in property improvement and maintenance. Our commitment to providing exceptional service and going above and beyond for our customers is at the core of who we are. As an On-Line Customer Service Representative, you will be an ambassador of our company and help us deliver on our promise to care for and assist our customers.

Responsibilities

• Serve as the first point of contact for customers, responding to inquiries and providing accurate and timely assistance through online communication channels.
• Build and maintain strong relationships with customers by addressing their concerns, resolving issues, and providing solutions to their questions or problems.
• Manage customer accounts, including processing orders, tracking shipments, and updating customer information.
• Provide product information and educate customers on the use and benefits of our services.
• Collaborate with various departments within the company to ensure a seamless and efficient customer experience.
• Act as a liaison between the customer and internal teams, ensuring effective communication and problem resolution.
• Manage and prioritize multiple customer inquiries and requests simultaneously, while maintaining a high level of accuracy and attention to detail.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to customer service.
• Ability to work independently and in a team environment.
• Strong computer skills, including proficiency in MS Office and experience with online communication tools.
• Prior customer service experience is preferred.
• Ability to adapt to changing processes and procedures.
• Exceptional organizational and time management skills.