Technical Customer Service Representative

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.

We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.

So, what are the benefits?

• Healthcare plans, tailored by you, and a supportive employee assistance scheme. 
• Discounts and savings on everything - Pizza! Movie Tickets! Hotels! Car Rentals! And so much more. Partnered with leading brands like Costco and DisneyLand with TriNet perks.
• Quick, easy access to all your information via TriNet Mobile App – healthcare, perks, earnings, PTO and more.
• 401(k) with options for employer matching and profit share.
• Accrue 144 hours PTO annually.
• Variety of social events across the year, from Summer and Winter parties to EDI events and Charity days.
• Career advancement opportunities within a rapidly growing organisation. We are currently building a brand-new modern office right here in Greenville, due to open in 2025!
• Recognised as one of the Best Companies to Work for in the UK, by Best Companies™.

About the role

Join our customer support team in Greenville, where you will be the first point of contact providing advice and technical support to our customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.

• Delivering accurate technical product support to installers or customers via phone, email, or webchat.
• Handling any sales or returns process requests
• Troubleshooting, diagnosing, and resolving installation issues in a timely manner
• Working closely with other teams within Paxton to trial and test new products or features

Upon successful completion of training, this role would support the later shift pattern (9:30am - 6:30pm / 10am - 8pm / 11am - 7pm).

What are we looking for?

• For you to be passionate about providing first class customer service and want to learn a diverse product range.
• Do what you do best and learn about our products and technology and confidently communicate with customers.

The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.

We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here https://www.youtube.com/watch?v=8WH7Pi3--zc