Call Center Customer Care Representative - Nashville TN - 2024

Inbound B2B Customer Care and Customer Service

Guaranteed base pay PLUS UNLIMITED WEEKLY Bonuses!!

(ONSITE POSITION) 443 Donelson Pike, Suite 200, Nashville, TN 37214

Production Schedule: Tuesday - Saturday 11:30AM - 8:30PM

At OneTouch Direct, we provide a positive culture-focused environment where we appreciate and recognize our people.

Customer Care & Customer Service Representatives will handle inbound calls for AT&T business customers in order to help resolve issues and employ sales skills to try to provide additional value by offering a service or product to their account. Top performers regularly earn $1200-$1500 in weekly bonuses in addition to salary.

Become part of this exciting opportunity with the OneTouch Direct family and start earning great pay PLUS weekly uncapped earnings today!!!

WHAT YOU’LL DO:

• Provide inbound customer service for AT&T business customers.
• Capitalize on all opportunities to expand AT&T services.
• Consistently provide a great customer experience.
• Requirement: High School diploma or equivalent required to apply.

At OneTouch Direct we provide a positive culture-focused environment where we appreciate and recognize our people. Early in 2022, more than 30 OneTouch Direct leaders gathered offsite for two days to examine how we were going to be a better organization. During that time, and subsequent group huddles throughout the first quarter, we identified a mission statement that inspired all of us, and established a set of core values. Those core values and examples of how we were living into each of them became the opening of each internal brand partner review meeting held weekly. The OTD leadership team has prioritized our established core values, even before client metrics or profits.

CORE VALUES

• Being an abundance of kindness
• Embracing the ambitions of others first
• Unstoppable passion to be better every day
• Building trust through transparent and candid communication
• Living life with enthusiastic possibility

Job Type: Full-time

Requirements

• 1+ years of sales experience is an asset, but not required
• Hospitality or call center experience is an asset, but not required
• Excellent communication and written skills
• Computer skills including typing, navigating multiple tabs, windows, and systems
• Passionate about resolving issues and creating a great customer experience
• Dynamic personality with high energy
• Ability to handle high-stress situations and escalated issues
• Respect and maintain customer and client confidentiality
• High School Diploma or equivalent is required

Benefits

WHAT YOU’LL EXPERIENCE:

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
• GREAT Earning Opportunities: Competitive hourly pay PLUS uncapped bonuses!
• 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks!
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse, welcoming culture with Employee Resource Groups
• Referrals: Refer a friend and earn up to $2,000 per person!