Appraisal Desk Coordinator

At Service First, our unique values serve as a compass for our actions and are the foundation of our culture.

• We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.

• We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives.

Our team is comprised of dedicated professionals who strive for excellence in every aspect of our work. We are currently seeking a highly organized and detail-oriented Appraisal Desk Coordinator to join our team.

The Appraisal Desk Coordinator will be responsible for managing the day-to-day operations of the appraisal desk. This role involves coordinating appraisal requests, and communicating with appraisers and internal teams through an appraisal management system. The ideal candidate will have a strong background in mortgage, excellent communication skills, and the ability to manage multiple tasks efficiently.

Duties include:

• Review appraisal orders and accompanying documents.
• Assign all valuation orders to qualified Appraisers while factoring Appraiser market knowledge, proximity and service levels.
• Pipeline Management: Responsible for day-to-day communication with Appraisers, and Branch contacts; follow up on inspection dates, on-time delivery, and past due orders while resolving any conflicts; maintain order status changes and provide timely status updates to Branch contacts; follow up on orders placed on hold.
• Maintain company email inbox with timely responses.
• Review valuation products for accuracy; review Submission Summary Reports (SSR).
• Request Quality Control/Underwriting revisions from appraisers; monitor delivery of revised reports within SLA.
• Review, research, and respond to Requests for Reconsideration.
• Maintain accurate information and up-to-date documents for each panel Appraiser (License, E&O Insurance, W9).
• Identify Appraisers that meet defined requirements and possess the appropriate market experience; invite new Appraisers to the appraisal management system for Management review and add to state panel upon approval.
• Special projects per management request.

Requirements

• 1-3 years of customer service and administrative experience; pipeline management and appraisal experience is preferred.
• High School Diploma required; Bachelor’s degree is preferred.

Skills:

• Ability to prioritize workload while having attention to detail, accuracy and speed.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities with concentration in a fast-paced, dynamic environment with strict time and service level requirements, balancing short-term deadlines with long-term initiatives.
• Strong written and verbal skills with the ability to communicate clearly and effectively with various audiences.
• Strong commitment to customer service and satisfaction with both internal and external customers.
• Motivated self-starter who can work and learn quickly, while maintaining a positive demeanor.
• Ability to work and contribute in a team environment.
• Proven ability to research and make sound judgments/recommendations based on the research.
• Aptitude for self-development and learning.
• Proficient in data entry with general computer skills and a knowledge of MS Office.
• High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Hybrid (home and office)