Bilingual Medical Receptionist- Testing and Outreach (Central/North Austin)

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with an expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic, Waterloo Counseling Center, and TeleKind (telemedicine services). Read more about THA here: http://texashealthaction.org.

Texas Health Action is seeking a Bilingual Medical Receptionist for the Testing and Outreach department Central/North Austin Kind Clinic to answer phones and handle the day-to-day administrative tasks required to keep the clinic running smoothly. This person will attend to patients on the phone and in-person, coordinate and organize appointments and make documentation to facilitate the smooth running of the healthcare environment while supporting the delivery of quality patient care.

What you would do:

• Greet patients, answer incoming calls and handle inquiries
• Register patients according to established protocols
• Ensure patient information is accurate including billing information
• Inform patients of medical office procedures and policy
• Maintain and manage patient records
• Move patients through appointments as scheduled
• Schedule patient appointments
• Report statistics as required
• Manage incoming and outgoing post
• Maintain stock of forms and office supplies
• Ensure reception area is well maintained, neat and clean
• Safeguard patient privacy and confidentiality
• Complete other clerical duties and office tasks as assigned
• Create processes and systems that benefit clinic flow

Applicant Information:

• Submitting official transcripts, diplomas, certifications, and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Compensation:

Based on job duties and requirements, this position is based in salary band 37 and has a hourly rate of $17.50 -$18.75 per hour. Initial placement within this range will be based on hired candidate's qualifications and relevant experience.

How you describe your skills:

• Listening is one of your key strengths. You are also able to manage highly confidential information and situations with the utmost discretion
• You are the model of the organization’s values and people can readily point to you as an example of how to ‘be’
• You “love” what you do
• You like to plan, but you are ok with plans changing and can effectively help others manage change
• Excellent verbal and written communication skills
• You consistently meet or beat deadlines in a fast-paced, quickly changing environment
• You are able to organize daily workload by priorities
• You have great attention to detail while able to see the bigger picture
• You have a passion and connection to the communities we serve
• You are adaptable and able to manage change
• You understand when it is prudent to seek outside expertise
• Your friends describe your personality as “positively contagious”
• You balance People and Process
• You value great benefits and a mission driven work culture
• Ability to perform physical tasks related to office administration (such as seeing, sitting, typing, standing, walking, turning, reaching, bending, stooping, and turning during the course of the day)
• Ability to lift and carry up to 25 pounds on a regular basis.

Requirements

Your previous work life and education must include:

• High School Diploma
• 1 year experience in a medical setting
• Knowledge of medical terminology, procedures and diagnosis
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures
• Bilingual: English and Spanish

Your previous work life and education ideally include:

• Prior experience in a non-profit organization
• Prior experience working with historically underserved populations
• Working knowledge of HIPAA regulations
• Working knowledge of electronic medical record software
• Working knowledge of healthcare insurance preferred
• Bilingual: English and Spanish

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Disability (Short Term & Long Term)
• Training & Development