Bilingual Personal Injury Intake Specialist (Work from Home)

At TorkLaw, we are more than just a personal injury law firm; we are a dedicated team committed to making a real difference in the lives of those we serve. We understand that behind every case is a real person facing real challenges, and we are here to stand by their side. This is where you come in.

We're Looking for Exceptional Talent

Are you the kind of person who thrives on challenges and lives to excel? Do you possess an innate talent for connecting with people, understanding their needs, and building lasting relationships? If you're driven by the pursuit of excellence and motivated by tangible success, we have the perfect role for you.

Opportunity Awaits at TorkLaw

We are currently seeking a dynamic, service-oriented individual to join our intake team as an Intake Specialist. This is a pivotal role within our firm, requiring someone who is not only outgoing and personable but also capable of managing a demanding workload with grace and efficiency. 

Your mission will be to engage with potential clients compassionately and empathetically, guiding them through their options, and presenting the comprehensive services TorkLaw offers to assist them in their time of need. Whether it results in our firm taking their case or referring them to a trusted partner, your goal is to ensure they feel heard, supported, and confident in their next steps.

This is a position for someone who is looking for a long term commitment with opportunities to grow.

The person we want is:

• Kind and compassionate
• Responsible and trustworthy
• Service-oriented
• Respectful
• Collaborative
• Authentic
• Ethical
• Accountable for results

Key Responsibilities

As an Intake Specialist your duties will include, but are by no means limited to: 

• Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction.
• Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TorkLaw can support their journey to justice.
• Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange.
• Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process.
• Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously.
• Seamless Hand-off: transition the newly retained client to the team that will handle his/her case.

About TorkLaw

TorkLaw is an incredibly fast-moving, innovative law firm that is all about delivering the absolute best client experience and unmatchable legal representation to each and every one of our clients. 

We have been entrusted with an awesome responsibility to which we respond with hard work, discipline, and laser focus. As a result awards, accolades, and outstanding results have followed. Here are a few:

• Top 10% of Inc. 5000’s list of America’s fastest growing companies
• Best Law Firm US World News & Report - every year since 2016
• Featured in CNN, Forbes, The Wall Street Journal, Daily Journal, The Advocate

If you would like to be a part of a downright badass team like this, then we can’t wait to hear from you. When you join us, you will be joining a supportive and fun-loving team.You will find yourself in an environment where you can make meaningful contributions, learn, and grow.

As a values-based firm. We believe in:

• Radical Authenticity – Being transparently who we are: with ourselves, with each other, and with our clients & partners.
• Relentless Pursuit of the Win - achieving stellar results by keeping a laser focus on performance and goals.
• Growth Mindset – Continuously learning, growing and developing, as individuals, as a business, and as advocates for our clients.
• Ownership – we take responsibility for our work and actions.
• Results Driven - we focus on the outcome and disregard the level of effort required to achieve those results.
• Respect for Each Other – Supporting each other with kindness and respect, and enjoying the journey together.
• Unwavering Integrity – Standing up for what’s right with consistently sound ethics and courageous honesty.

Requirements

• Bilingual (English/Spanish) is required
• Ideally 1+ year if experience in a similar role, or equivalent education
• Computer literate and proficient with standard off productivity software
• Effective team player 
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• A problem-solver the ability to handle challenging situations
• Friendly and approachable demeanor
• High school diploma or equivalent preferred
• Previous experience in customer service or administration preferred

Benefits

In addition to a competitive salary, this position has a generous bonus structure, and will receive the following benefits:

• 12 paid holidays annually
• 10 days of paid vacation annually
• 6 days of sick leave annually

• Medical insurance options for enrolled employee (Optional dependent’s coverage available at employee’s cost)
• Optional Dental, Vision, Life and Disability insurance plans
• 401(k) with 4% fully vested safe-harbor company match
• Communications stipend for remote employees
• Regular firm events (happy hours, team building, holiday party, etc)
• Laptops are replaced every 3 years. After 3 years, your work laptop will become your personal laptop.

TorkLaw is a multi-state employer, as such, any salary range provided may not be applicable in all states. Any offer made to a successful candidate will be dependent on several factors that may include years of experience, education, location, etc.